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February 2022 by Ted Hammonds
We always deliver & never had an issue with their timing. The pizza's come fresh. No problems.
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August 2021 by Faith Thompson
Management here is so fantastic. Last night, I tried placing a delivery order and the app kept saying it wouldn’t go thru and to try again later. This morning, my husband went outside and saw the order on the doorstep and I checked and I was charged for it, so there was clearly an issue with the app. I called up and spoke with a manager and he happily replaced my order!!! Super friendly staff and I recommend them 10 fold
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August 2021 by Josh Cornett
A 5:45 future delivery just arrived at 6:47. The store told us that it was on its way once it was 30 min late. Then they stopped answering. Order was placed online at 4pm.
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June 2021 by Kevin M.
Never got order. No apology. To date, no refunds. HORRIBLE. HORRIBLE. HORRIBLE. The promised call from the General Manager has not materialized.
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May 2021 by Savannah Tessmer
Ordered a pizza at 11:00 PM, waited til 12:30, said my pizza was delivered. Never was. Said there was nothing I could do because I called when closed....... which was at 12:30....... when it said my pizza was delivered.... both managers were rude, male and female. Called atleast 4 times to see where it was and they said the driver was close and they knocked on my door but didn’t. Thanks. Going to bed hungry tonight
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January 2021 by Brent E.
Usually fast, always friendly, ALWAYS delicious. I like pizza a lot and Papa John's Pizza checks most of the boxes for me.
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January 2021 by Christopher R.
The very worst customer service I have ever experienced.. seriously got a pizza that was raw and got us sick., called in and complained and they were rude on the phone., I emailed the manager of the store who seemed interested and responded and then when I addressed my issues she stopped messaging.. no credit was given nor was a call ever received from the manager.
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October 2020 by Mikala Wallace
the employees aren’t helpful at all. very rude. hard to get help at the drive thru window, they’ll look at you & ignore you. THEY ARE NOT FRIENDLY TO DOOR DASHERS AT ALL !!!!!!
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August 2020 by Danielle Courtney
Tried to call but was put on hold forever so I guess here I’ll write... I just got my items delivered and this is the 2nd time I’ve ordered the special receiving 4-20oz sodas. This is the 2nd time I’ve not gotten all my sodas. I ordered 3 Pepsi’s and 1 Mt dew, I only got delivered 1 pepsi and 1 mt dew.
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June 2020 by Shelly Klink
Ordered a pizza at 10:00 on a Thursday night 6/24/2020, when i placed the order it said 75 mins for delivery it is now midnight and still no pizza and not out for delivery. I called the store and they told me it would be another 30 mins. Cancelled the order, worst experience ever, wont be using this store again nor do I recommend.
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June 2020 by Lauren T.
Ordered a pizza at 10:00 on a Thursday night 6/24/2020, when i places the order it said 75 mins for delivery it is now mignight and still no pizza and not out for delivery. I called the store and they told me it would be another 30 mins. Cancelled the order, worst experience ever, wont be using this store again nor do I recommend.
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May 2020 by D 1
I ordered a pizza around an hour ago and the said it would be 28 minutes. After 35 or so minutes went by I called and they said my pizza was next in line and that the driver wasn't there yet. When I said my pizza will be cold by the time I get it. They said it was under a heat lamp. Its been over an hour and I still haven't got my pizza.
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May 2020 by Brenda Mouser
We decide to have pizza night. Only to recieve a cold puzza bread sticks cold chicken wings cold the driver said sorry I am late with your order I had to go pick up my girlfriend before coming here now I have cold food and I have to heat it in the microwave I sit on hold for 22 mins with the store no answer would not recommend this store to anyone
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May 2020 by Nadia Na-anya Curry
My children and I love Papa John’s and of course I recommend them. My only issue today was the delivery. When I opened one of the boxes, so I could pass out some pizza to my kiddos, the pizza was all lopsided like it was dropped or something. Aside from the presentation, it was good as always
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April 2020 by Mark J. Hubbard
I wrote my 1st review while I was upset about my carry out experience. In hindsight, I wasn't happy with my order, but they did offer to make it right... In the grand scheme of things, that's all that matters. I appreciate them working during this COVID thing. While I wish they had cooked my pizza correctly, they were extremely busy and I will give them the benefit of the doubt. Upgraded from 2 to 4 stars.
