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March 2024 by laina rae
As much as I do love coming to this PF, the downfall is they no longer have the ARC Machine. That machine helped so much with me having bad knees. And even though I could drive 15-20min further to possibly use it at another location. It isn’t ideal since I currently live in corydon and already drive 35min. Please, please bring back the ARC Machine!! There is more than enough ehlipticals that aren’t being used, please consider trading some out for the ARC.Otherwise, the atmosphere, cleanliness and customer service is great.I have talked to both employees and management. I have been told that it’s not up to them to switch out machines. This is up to PF Corp. I just dislike that all PFs are different with different machines.
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February 2024 by George Buck
It's always super busy, an okay gym otherwise
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February 2024 by Jeramiah Carter
Great staff and not it's not very busy when I go in the evening
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February 2024 by Doug Drake
Love my PF since they've remodeled. They're friendly and I don't have to wait for equipment.
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January 2024 by M
First off, the manager and her employee get 5 stars for being calm, collective, and professional during my encounter.I cancelled my membership roughly 7-9 months ago and did not realized I was still being charged, given the amount. Once, I noticed, I called and asked for the document be sent to my email so I could sign again, scan back, and move on but Planet Fitness requires in person or by mail (even though I can get a subscription online). So, I went in person to sign, verified my email was correct, and still didn't receive the cancellation, so the manager kindly printed the document for my records.Beware of Planet Fitness's practices, by making sure they do not notify you that your payment went through on a month to month basis even if you haven't been there in months and making it difficult to cancel (with no other options) so they can gain a buck legally while people are trying to enrich their lives. Luckily, the FTC is working on banning these practices so consumers can easily cancel a subscription. (Search FTC "click to cancel")Planet Fitness, enjoy your loophole while you can.
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January 2024 by Jenna Vellinger
Unfortunate that I can’t give this place 1 star. I will never again be giving my money to this establishment or any franchise. They are greedy and are so stingingly holding on to a $50 annual membership fee when I haven’t stepped foot inside the place in over 7 months because I have birth to my first child. Can’t get ahold from anyone from corporate. They tell you to contact your local franchise’s management. The GM, Alex, at Grant Line had zero sympathy and wouldn’t give me the information of the franchise owner. My request for refund was denied because of course I signed some tiny microscopic fine print.What has our world come to when a large corporation is tightly gripping my $50 that I need to use for diapers and wipes this week for my infant? It’s truly very sad. What happened to empathy and ethical business practices? People can’t wait to screw anyone over these days to make a quick buck.Save your time and don’t step foot inside this place or support the greedy people that run it.
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January 2024 by jessie ortega
Been a member for a year.
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December 2023 by Michael Lewis
Best big gym in the area!
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December 2023 by Wolflgar Lewis
So far it's a really nice experience. I have been at multiple different times and it's always a friendly staff and crowd. They amenities are nice and the place is clean.
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October 2023 by Loyd Hornsby
This gym is where I found myself again. I visited and took my life back, one day & one rep at a time. I will never forget this place. Nor shall I forget the people. ?
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August 2023 by Denise Long
This planet fitness has some of the most polite, helpful and kind employees. All of the guests I have interacted with are great.
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August 2023 by Vicki Collins
I went through the drive-thru for a Carmel Frappe the I earned with points on the app. When I got it, it was mocha, so I had to go inside to have it made right. They did so without any issues. They found the problem & took care of it.
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July 2023 by Heather McGill
Tanning beds need updated like all the surrounding gyms. I hate driving to clarksville or Jeff to use the beds there.
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July 2023 by Jim Leidgen
Staff was very helpful. The equipment and rest of the facility was clean.
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June 2023 by Michael Pittman
The New Albany locations General manager is VERY VERY RUDE. I can't believe he's in management for one then for him to be the GENERAL MANAGER is INSANE! Anytime fitness is much better customer service and definitely not a rip off like this dump!