The UPS Store #5616 in New Albany is a locally owned and operated business offering a wide range of services including expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. Customers describe it as solid and reliable, with a long history of getting things shipped without any trouble. The employees consistently provide top notch service, treating everyone with the utmost respect, friendliness, and courtesy. They are noted for being very helpful, quick to assist, and accommodating, even going above and beyond to help complete projects under tight deadlines. The staff is patient and makes processes easy, providing prompt service and demonstrating a genuine desire to help all customers with their shipping, printing, and mailing needs.