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November 2022 by Hannan G.
When I go to this Walmart I love it because it's usually organized and big. They have a great variety of items that other Walmarts don't have. Love the entrance ways (they have 3) parking lot is great! The problem I have is that I went to pay for pics and then I wanted to pay for the 8 or 9 items I had (no veggies) the employee Gage or Gabe that worked back there was very unfriendly and wouldn't let me pay for my items back there (just the pictures) after I told him I normally pay back there he said he's not an express lane and he could only do 6 items if he does pay ring them up. I have never been told this before as many times as I've purchased pics or electronics back there. Was a complete ass hole to me from the time I stood in line waiting for him to come to me until I walked away. Maybe he was having a bad day or something but bad service on his end for sure! That was not right at all! If I see him I'll avoid him next time!
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November 2022 by Jamie J.
I suggest store pick up or shop elsewhere. Father's day, they insisted that my delivery was made but couldn't verify and after a long process it was refunded. Black Friday store delivery wasn't available, was asked if it could be changed to Walmart delivery. Kept sating delayed, now the car said lost and will need to do a refund. No raincheck. Item was about 50% off so now because they lost the delivery I have to wait 48 hrs for specialist to contact me about the refund and pay full private annother retailer. I am done with Walmart delivery. They store and competition has never failed me. Walmart delivery has failed 2 out of 2 times, guess that's 100% though I give a 0%!
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September 2022 by Faith S.
This five stars is ONLY for pick-up services and the automotive department. What a great crew of folks, always friendly and helpful, very nice. I've never had a bad pick-up experience at this location and I'm always happy with the auto department. They're another consistently great group, and when I get my vehicles serviced, I'm always pleased. To shop inside is punishment. From the customer care staff, their pharmacy, to finding an associate for any help, it really is torture. An employee working the customer service department argued with me over a simple return. SIMPLE, as in I filled everything out online to start the process, including filling out my reason for the return, which it was a recalled item, but she still thought it was efficient to argue with me, roll her eyes, and be a total j*** for no reason, even after I explained everything to her, including sharing the recall information. It was dangerous to use. She still argued. Another time, I couldn't get my prescription without going through the line TWICE. It was ridiculous just to get my epilepsy medication, one I had been getting for YEARS at another Walmart. It wasn't a controlled substance. The lady as good as told me she didn't know what she was doing. What????? At the pharmacy??? That's uncalled for. I have gone through checkout 3 times, maybe. I have always got the disgruntled staff at checkout. They grumble and mumble who knows what the whole time while throwing my purchases in the bag like I'm a bother. I'm actually a very nice and even helpful customer. I'm not standing there on my cell phone. I'm attentive, and ready to pay promptly. This place is a joke. I'll stick with pick up. That team of associates are gems! I feel the same for automotive. They're great! Inside shopping and pharmacy at this location? I'll go elsewhere.
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September 2022 by Rochelle B.
It has its good and bad points but yes I shop there on a regular it's good on some sale items and lots of times I pass on things I really want because it's to high
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June 2022 by 18_ wheeler
Friendly staff & the store was well kept.
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October 2020 by Melissa N.
The new Albany store don't open till 7 am ,which in my book is ridiculous very inconvenient for the customer . They said because of COVID lol what the hell does that have to do with anything ??? What ? I guess you don't get COVID between the hours of 12-7am
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August 2020 by Jeremy J.
Good Walmart here in new Albany Indiana that I have visited pretty frequent on days that I had class at ius They have everything you need I've never had an issue or a problem there. Store seems nice and clean
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May 2020 by Casey L.
I had a grocery pick up that I ordered through their grocery app. It took a whole hour after I was told my order was ready for me to recieve my groceries. I then had to stand at a register to pay for my groceries because their systems were down but when I went to pay the pick up order number wouldn't work even though it was assigned to my order. They finally got it figured out and I went home to put away my groceries only to realize o didn't get half the stuff I ordered because they said it was unavailable. I then look at my receipt only to find out that they had charged me for things I ordered but they didn't put in my groceries. I tried calling several times only to be transferred to different departments in the store until someone finally says the phones in the department I'm looking for don't work. So I drove up there and went to customer service where I was finally helped. The only good thing I would say about this experience is that Debbie in the customer service department was fast at helping me and very nice. My point on this is the service was horrible and half the stuff I ordered that they said was unavailable was actually available because I seen it on the shelves when I went back to get the stuff they charged me for but didn't give me. To me that just seems like the ones picking the groceries are to lazy to go through and get the stuff that you ordered even though they get paid to do their job. I will never go through Walmart again for grocery order pick ups
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April 2020 by Starzette G.
I have to give Walmart more stars. They've been awesome with the shopping and delivery. They have a lot of time slots and they make several days ahead to choose from. All my orders have been accurate. Sometimes they have to substitute an out of stock item, but that doesn't happen too often, which I like as it tells me they're usually well stocked with the items I shop. I like the online shopping and the real-time features when my items are being shopped. Not once has my delivery been late, even during this time when I know they're slammed with delivery orders. I've been impressed with the Grantline location and certainly appreciate the employees who does my shopping and delivering.
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January 2020 by Dylan M.
It's not the greatest one, but it isn't bad. The staff has been nice to me, and they helped me make my mother's Christmas, going the extra mile, so I'm happy enough
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December 2019 by Donna C.
Kasey, Bret & Anthony are AMAZING! I brought both of our vehicles to Walmart Auto Center on Grantline Road, New Albany. These wonderful auto techs explained everything to me regarding the care/work for both of our cars before working on them. Work completed I noticed an issue that caused me question. I contacted & again went to Walmart Auto on Grantline Road, Kasey and Anthony would double check things for my peace of mind. We're senior citizens, getting stuck out in the cold while out is a serious issue for us. We're not ignorant of vehicles but we're not techs or mechanics either. I was raised military & I know a 'snow job' when I see one. At NO TIME did I ever feel there was any 'snow job' by these workers. They are very HONEST, KNOWLEDGABLE, PROFESSIONAL as well as congenial :) All double checked out well, I was more use to the cars running differently. With the TLC from Walmart Auto, things ran better but I wasn't use to it. Kasey suggested if I would feel better to have a mechanic check things for reassurance. Today I went to an excellent auto mechanic place "BYRNES" in New Albany. Everything they checked again I stated, 'That's what Kasey said, that's what Anthony did, Bret said that too." I called Walmart Auto Center & spoke with Kasey right after returning from Byrnes Auto. I told her all that was checked & everything I told her was "That's what Kasey said, Anthony did this or that, so he did it right, Bret said that too, that's what Kasey said!" This review is longer & I've left out technical details but I remember everything I learned from Kasey, Bret & Anthony at Walmart Auto Center & from Byrnes Auto (on Vincennes/Lopp in New Albany). These Walmart Auto Techs KNOW what they're doing & did it very well & helped us to understand our vehicles better. I HIGHLY recommend WALMART AUTO CENTER on GRANTLINE ROAD, NEW ALBANY, INDIANA & BYRNES AUTO on VINCENNES & LOP, NEW ALBANY, IN! EXCELLENT FOLKS & that's what I said :)
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November 2019 by Dee W.
I returned a pair of boots that didn't fit. Initially, I was issued a refund, which showed up on my bank account immediately. However, the terminal froze at the Customer Service counter. The manager said it would be fine. However, I wasn't convinced, so I asked him to give me some kind of receipt. He and the associate both said they would "remember" the situation. I told them I would be out of town for a couple of weeks, and I wanted to be certain I received the refund. The next day, the refund was on my bank statement, but they deducted it again. So, now I've paid for boots that I don't have. I called, but they said they couldn't do anything about it over the phone. I don't know why they couldn't just scan the receipt again and issue the refund. Everything is digital!
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November 2019 by Sarah M.
The night shift is horrible they have no manners and they aren't very professional. They people that work there are rude and I felt very disrespected by the black female workers both the fat one and the lite one. Oh and the men I would recommend the veterans parkway Walmart!!! Actually f*** Walmart I'm going to Kroger
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October 2019 by Amelia D.
Don't go to customer service unless you have at least 45 minutes to wait. While currently standing in line, two employees have been assisting the same customer for a half an hour. Neither of them know what they're doing and yet here I wait.
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September 2019 by Emma B.
My husband bought and PAID for a ring. They were resizing it for us and said they would call when it was ready. One month, no call. We go in six times asking for help at jewelry counter! No one ever helps us. Even the store manager says they can't give us our ring. My husband complained at customer service and said no one will give us the ring. A very rude lady said "I guess you should come when the jewelry counter employee is working then" at this point they are practically stealing. Now we get a call saying they never even resized the ring. We are trying to get our money back but yet again for the seventh time no one was working the jewelry counter and no one in the whole entire store has the power to refund us apparently.