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April 2024 by Chris Knight
Different from the old white castle I remember on the inside.
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April 2024 by Chris Yates
Workers not very interested is taking your order or making your order very poorly trained
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April 2024 by Corey Mcgarry
The fact of being short staffed ignored in the drive thru until I came inside or the fact they are out of everything. Or that I was finally greeted with all that. How about the wait of 45 plus minutes for ten sliders normal made…
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April 2024 by Amy Sweetwater
Wow! Have never been in a white castle this uncomfortable.From the moment I walked into the place, I could feel the negativity. I waited an extra long time for a small common order. Half the drinks on their machine were out. The girl at the front counter really did not seem to know what she was doing.Made it an uncomfortable situation to even ask for them to hook up the missing drinks. When my order was ready, I took it, went out to my car, and drove to my next destination.I had been working all day and had not stopped to eat, so needless to say, I was famished. Fortunately, my destination was just a few minutes down the road. I took out a burger. The cheese was still cold and whole. It had not melted, which gave me concern for the rest of the sandwich. I had ordered a number one. I did not want the fries but took them anyway because they were a part of the meal. The French fries were cold, and so were all 4 of the little burgers. I tried to eat 1, but I just could not.It was so disgusting.
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April 2024 by Jeff Hutchins
The food sure has went downhill. My 10 sack of cheeseburgers were cold and the bread was hard like it had been sitting out all day. White Castle had the best chocolate shakes around but that too had fallen from the best to worst really fast. Very disappointed and embarrassed to call this White Castle our New Albany White Castle. Whomever calls the shots better take more pride in shaping up your team.
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April 2024 by Seirra
Fast and friendly
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April 2024 by Dale
Horrible experience, rude workers, Extremely Dirty. More like a Negative 5
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March 2024 by Latoya Gibbs
Chronically understaffed. Placed an order for pick up at 7:40 no one even acknowledged me until 7:58 then when I told them I didn't want food that had been sitting for 15 mins first they lied and said it was under a heat lamp when I literally watched it sitting there the whole time not under anything and kept trying to hand me the same old for 4 times before they finally remade it. Don't waste your time coming here. If I could give 0 stars I would
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March 2024 by robert docs
Slow service would be an improvement. This place really needs to address the speed of service. I can't believe people still go here.
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March 2024 by Cindy Feigl
This place has no sense of urgency whatsoever. If you are in a hurry, keep going because they will make you an hour late. There is one young manager with dark hair and she is small, that girl kicks butt, but anyone else, they just stand their doing their turtle pace. It's horrible.
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March 2024 by georgetta jones
We got somebody's else's order. We didn't like the food so we threw away. Ordered 10 regular and burgers and got cheese and jalapeno. Will not be back.
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March 2024 by mark grote
OMG, this restaurant sets new low in slowness. Every employee seems to be in slow-motion. The dining room is now closed too. Just go to Rallys next door.
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March 2024 by Brandon
Went in just to use the bathroom. Walked right back out absolutely disgusting.
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February 2024 by Eric Nalley
Sooo good!!!
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February 2024 by Kenneth Hornsby
Slow as a snail. Ordered online and was supposed to be done by 4:43 and had to wait until after 5pm to get my online order.
