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February 2024 by Tina Bowsman
Never been here, just called about internet services
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November 2023 by beth
Beckie goes above and beyond in her service to my husband Larry and I she is friendly and I can tell that she really cares about her customers wants & needs she is friendly and upbeat as a person who greets customers and shows us we are more than just a passing face.
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October 2023 by Patty Neal
Will not answer phones in this store . Usually staff seem unhappy and not very helpful . But Cricket service is pretty good. I'm satisfied as long as I don't have to go to the Newcastle store.
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July 2023 by Allison Hill
This would be a good place to get a phone except for the red headed woman named shayenne that we dealt with. She clearly hated her job, kept sighing as if annoyed when helping us with a phone, didn't want to be there, didn't want us there, didn't even say hello to us when we walked in just stayed silent, and not to mention she was horrific when we came in forty minutes to close to get a phone and she wouldn't help us unlock the phone to transfer our number because she wanted to leave on time and not run a little over at all. And we watched her run off another customer 30 mins early. This is insane to me. The only reason I gave two stars is because of the guy that was here yesterday who was very kind and upbeat to us and was refreshing. All in all if you hate your job that much don't work there so you don't make your customers uncomfortable and run off potential business.
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November 2022 by Robby “JAMMIN' ROBBY” Baker
CAN YOU PLEASE? HAVE MANAGEMENT CHECK THE PHONES? WHEN I TRY TO CALL CRICKET IN NEW CASTLE THE PHONE WOULD DROP NO ONE ANSWERES
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July 2022 by Brittany Racine
We had a lady named Becky help us she was very sweet knew her stuff and was doing everything she possibly could to help! I'm going to revisit next week to make a large purchase all because of her customer service thank you Becky and thank you cricket!
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March 2022 by Rebecca Fairchild
Becki was great! I haven't met an associate at Cricket who hasn't went above and beyond the call of duty when it comes to customer service, it's why I continue to go there to get my phone service!
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February 2022 by Tyler Sewell
I used to use Walmart straight talk but every time I went up north it would give me terrible service.. but since switching to cricket I haven't had a single problem going where I need to go
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January 2022 by kaden justice
They have the best customer service thanks to Becky John.I totally recommend coming to cricket wireless in new castle!!!
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December 2021 by Sarah Hicks
Becki Evans is wonderful! She worked hard to get you the best price and save you $$$$$. Great customer service I highly recommend!!!
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November 2021 by Dono Manziel
Got me out within 20mins, appreciate the work
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September 2021 by Jesse Riddle
Myself and my family visited the New Castle Cricket location on 2021-09-21. We had a simple goal in mind.- Port mother to Cricket- Create a family plan that I own- Put my brother on the plan- Put my mother on the planThe associate Shaylie was extremely knowledgeable on all the processes and was taking notes to update existing documentation to help assist in future ports from Consumer Cellular. She owned the task and made sure myself or my family didn't have to leave without accomplishing our goals.Please take care of this employee as many do not go above and beyond to make the process less painful for the next customer and employee.
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September 2021 by Rich Essert
Staff extremely knowledgeable friendly an professional would recommend this place for cell phone business
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September 2021 by wade boils
Friendly service and helpful
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July 2021 by Tonya Bargo
Great customer service
