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February 2024 by Michelle Imel
The service is good however I am still waiting to hear about my claim from when they installed my sofa and they tore up my floor doing so.
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November 2023 by Amy Tweedy
Easy to navigate
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October 2023 by Sean Moreillon
Easy process
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July 2023 by Rachal Hughes
We bought a used couch and loveseat. When it was delivered it was extremely nasty I even told them and it wasn't a big deal to them. They were infested with bedbugs. I got rid of them. I have things I have to pay off but we will never buy from them again. They want to argue about them not having them
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April 2023 by Dakota Neal
Very nice. Very fast. Very easy. Didn’t have what I wanted in stock but they found one about half an hour away and was able to pick it up same day
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April 2023 by Lenny Cancelliere
I'd give them a Zero!!! Terrible customer service, theres a lady there who has screamed at me before!! They don't listen, nor read the information you've provided! Worst Rent A Center I've ever dealt with in my life!!!!
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November 2022 by Lisa Barrow
My washer stopped working and I decided to get a washer from rent a center in new castle in . The first washer we got didn’t work properly. The second washer they sent didn’t work properly. I left 2 messages for Karen the manager to call me. Each time I called she was always off work . I never received a phone call from Karen. When I called this morning the clerk working had no resolution except they could have a washer sent from Muncie but it would not be delivered until Saturday. After insisting that I speak with Karen the clerk Reluctantly transferred me. Karen offered no apology for the inconvenience nor did she offer to reduce or refund the money paid the couple of weeks we had a non working washer. I politely asked that they pick up the washer we had and requested a full refund. She did say we would get a refund in 3-5 days and they would pick up the washer. I don’t see how they are in business, with non working appliances and bad customer service. People no longer care if a customer is satisfied and act as if they are doing us a favor instead of being grateful for their business.
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January 2022 by Jeffery Woodruff
I called but I didn't go there, asking for a price on a gas stove..
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September 2021 by Andrea Lee
Fridge's freezer didn't work properly, but we had already paid up for 2 weeks in cash. They offered to replace our fridge with a different one while the one we wanted was serviced or for us to get our money back until another similar fridge came in and they'd call us. We received our refund in 2 days from the date they picked up the non-working fridge. There very professional with all they do. We wound up going ahead and getting a laptop from them instead.
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September 2021 by Debbie MCcutchen
Great and friendly service
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June 2021 by Jacob Coy
Love their store...great choince of appliances and Furniture....just about Anything u Want Todd Can help ya..great customer service...
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April 2021 by Donna Bertram
I love this place there so nice there Todd is really great working with ya
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February 2020 by Carol Johnson
Nice furniture, but by the time you pay off your contract, you've paid for two of the item you purchased. I decided to pass on this one. If I can't just buy it outright, I'm certainly not going to rent it. No shade on the store, though.
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October 2019 by Lou Murphy
Excellent, employee's were very friendly
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June 2019 by Tonya Williams
The person that tried to help me was no help in the end I decided to buy used and not over pay for there used junk.
