Norm's Point Service is a family-owned and operated auto repair shop known for its friendly and professional service. Customers appreciate their ability to handle a wide range of repairs, including brake work, oil changes, tire repairs, exhaust, and alternator replacements. The staff, especially team members like Brad and Eric, are consistently described as kind, knowledgeable, and accommodating, often going above and beyond to help customers. The shop offers quality work at affordable prices, often cheaper than other well-known chain shops, making it a trusted choice for many. Customers also value their quick service, with some reports of being out in less than 90 minutes for certain repairs, and their willingness to work with customers’ schedules, even staying past closing time for urgent needs like battery installations. Despite their popularity leading to longer wait times for appointments, the overall experience is highly positive. Many customers mention their appreciation for the old-fashioned values of manners, respect, and genuine care that the staff uphold. Norm's Point Service is highly recommended for reliable, honest, and affordable auto repairs, and it has earned the loyalty of its customers through excellent service and a caring attitude.
We do not take our vehicles any place but Norms. Honest, good work, fair prices. Far beyond the typical automotive shop.
May 2026
Best mechanics in the New Haven area. Great prices, no shady business tactics, and great people to interact with. I've been coming here for years, and will continue to do so.
March 2025
I have come here multiple times for different cars. They are honest and get the job done. They do a great job and I trust them!
