“Had several wheels that were cracked on my 2021 Alliance, which I had purchased new. Beth Scott guided me through the warranty process and was extremely helpful for someone not very good with computers. Once required documents and pictures were submitted, the approval was quick. Thanks Beth.”
“If you want a place that you can trust to do a good job, then this is the place! I found it more than a year ago and ever since, I have been taking my and my husband's car here. I value a job well done and knowing that my car is being taken care of. They have specialized mechanics for more difficult issues and they offer warranty on high-cost replacements and rebuilds like a transmission rebuild. I always recommend this place to my family and friends!”
“My Saturn SUV had a problem with the alternator. Doug went the extra mile and my vehicle was in, fixed and back out within 24 hours. Best service in town and very affordable. Highly recommended.Service: General repairs & maintenance”
“Changed a few things in my truck everything they changed works perfectly. something else went out on my truck when I picked it up I took it to my dads to take a looks at it then I got angry and called TNT being rude and making accusations but I made an appointment. I went in today we found what we think the issue is and we talked about how rude I was and I apologized because I made false accusations and I was extremely rude I now have an appointment to verify the issue and to see what’s next. I would like to thank the man that was working the counter for handling my rude remarks and accusations like a man and actually talking to me and not being rude he handled the situation very well thanks to all of the workers here also for always working on my families vehicles with car.”
“We were just traveling and got a flat tire, they helped us out big time! We got what we needed asap and at a price we could afford. So thankful for these guys! Definitely a God send. 5 stars and highly recommend!”
“The Nappanee Location is amazing! Craig, Carl, the mechanics and the rest of the staff are very well trained & take care of their customers on another level. The lobby is very clean, they have fun books for the kids, great wifi and clean bathroom that smell good. Highly recommend their services to anyone. Very honest company with morals and ethics. One of the last few standing in that industry”
“I've had them work on 2 of my cars. They have great customer service, pricing and friendly service. I'd recommend them for all you car needs.
I'm new to area, and usually don't just take my vehicles anywhere. But these people know what they're doing.”
“Beth was an absolute pleasure to work with! You never know with warranty claims, but she made the entire process easy and painless. I had a new tire on my doorstep within a week. Thanks Beth!”
“Shout out to James Logan! Was prompt to get the job done assured me through his work that is very knowledgeable in the field he is in. Monteith has always treated me well very transparent, honest and hard-working people, thank you!”
“I am not from this area. However, I have used tire star going on 5 to 6 years I believe. I had an extremely horrendous experience Monteiths In Middlebury, who didn’t even inspect my truck and tried to claim there is $5000 worth of repair cost. Tire star took care of me and it was $600. Since they saved me from that horrible shop, I will never use anyone else. From my experience, Tire Star has always been straight shooting and honest, dependable, with great customer service and more affordable than other shops. I have never had any issues with their work. Today however, I stopped in their Middlebury location and received the worst treatment I’ve ever had from a manager. I had never worked with or met this individual before. I believe I usually work with Joe or Matt… if I remember correctly. This individual treated me like the issue I was having was a huge inconvenience and they had no time to service me. He said there wouldn’t be any time until next week. I won’t go into extreme detail however, all I needed was my brakes bled. I asked to speak with the manager, a different one. I asked to speak with the owner. He said he was in charge. I finally was rude and asked why they weren’t there and he finally told me there was another store in Goshen. I was not aware of another store went up or that I had an option of going to a different one or scheduling service with them elsewhere. I have no clue why he couldn’t bother to inform me. I was ready to never come back. I called the other store, they told me to come over. I didn’t even have to wait and they got my truck serviced immediately. My truck was in and out within 30 minutes for $60. The management that was working the desk at the Goshen location was new to me. I had never met him either. He was phenomenal. The owner and employees have always been really great to me with exception of one individual today. However, they immediately remedied it m, were awesome to work with as normal. I will definitely come back as long as I don’t have to work with that other manager. I just wish I had gotten his name! With the number of transporters in this area looking for a really great shop, I would highly recommend Tire star. My Dalmatian loves the service here too!”
“I had a great experience with a subaru tribeca transmission issue. I suggested a repair I found on YouTube, and the owner took the time to watch the videos to understand my vehicle's strange problem and solution to it. That meant a lot to me - he could have just passively said "yeah yeah I know how to fix cars".... instead he really listened to me. The communication was awesome, as I got calls whenever something was discovered and received updates throughout the process. I was recommended pro automotive by a friend, and now I'm recommending them to you. And my Subaru is FIXED!My previous go-to mechanic had tried everything and could not find what was wrong and did not listen to my suggestions on what might be wrong. Not here, at Pro Automotive, they seemed to care, and I appreciate that very much.Clean, nice interior, parking was no issue, lawn was mowed. These guys have it together. Thanks Jeff!”
“The guys at this location are great! I get a big smile from Jordan M upon entering the store, and Zach is just as welcoming! My initial dealings with them were at the Greene Rd location, they remembered me and Im treated with the utmost courtesy! I give them a pat on the back, but corporate could give them a raise! Thanks guys and gals at all 3 Michiana locations!”
“We have a 2020 Jeep that we bought used. It had big giant mud tires on it and was horribly out of alignment. My wife took it in to get new all terrain tires and an alignment. When they attempted to take the spare tire off they snapped the bolt off. She called me in a bit of a frenzy and I spoke with the manager. I was forceful with him prematurely and he dealt with it very professionally. I should have been more patient. Sincere apologies. He let me know they would make it right one way or another. At the end of the day we got our tires and alignment and the manager and workers did a really great job of turning what could have been a very negative experience into a positive one. So my commendations to the team there, especially the manager. We are very pleased and recommend highly.”
“What an amazing team! Very friendly. Always eager to accommodate and meet your needs and flexible with appointments to fit your schedule. This is my go to for my Jeeps needs. I am an hour plus away and it is worth the drive!!!”