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February 2024 by D Prather
Called and talked to Joey to check to see if they had any 15 pro max phones in stock. He went and check and told me yes. I came into the store and asked for him. He was amazing with the speed and accuracy. He added a line to which saved me over $100. We traded in our old phones got cases and screen protectors. He was very efficient and the entire staff was very friendly. They put the protective screens on all 4 of the new phones. The atmosphere of the store was very welcoming and it was well kept. This will be our store for future purchases.
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December 2023 by Roberta B.
The service in this store is superb. We went in for help to close my deceased brother's uverse account. The sales associate, Adrian, was pleasant and very helpful. I'm sure he went beyond the normal call of duty to ease the process. Thanks for making this terrible time a little easier.
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November 2023 by Nancy Rose
I got 2 phones through a 3rd party vendor (at a wholesale club). Setting up I was told would be super simple. After lots of frustration, I went to the local AT&T store in Noblesville at Hamilton Town Center.After about 20 minutes, I left the store feeling much better. Huge THANK YOU to Gideon and Eric! Much appreciated!
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November 2023 by Cathy Howard
- Dominick sold me my I phone 15! He’s was great! Knew plenty. I had 5-7 Q’s and we were in the game. He told me more, shared estimated costs! Also he picked up on my phone number 561- we chatted a bit about West Palm Beach where we both lived! I’m glad he was my salesperson! He showed me colors of the phone & accessories to consider!- I picked the phone up of the front porch and came in shortly after transfer to my phone! Giddeon was my salesperson! He was super too! I came w a few questions and he guided me through it! He made me feel confident about the transfer. And then during he set me up e accessories 2 plug in several cords and a case! Finally between 2 I decided! Then we looked thru settings - then I looked at a few apps- he made me feel confident I could set things up! He was pleasant fun and made it a best experience! Love this store!!
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November 2023 by Ryan
Activated a $200 Samsung a14 on my business plan and added $14 per month insurance and $6 per month on my account without telling me. Why would I want these things when the phone is a throw away. Dominic was my rep and that was a dirty move. Luckily I was able to remove these off of the bill. Everyone at att is paid on commission so expect dishonesty. I won't be going back to any att stores again. Do yourself a favor and order online only.
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October 2023 by Michael Mroz
Gideon, Dominic, Adrian worked very hard to get my new phone on track. They explained the new technology and set the accessories up for maxim protection and usage of the phone. I definitely recommend going in to see them with your phone needs.
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October 2023 by Harpreet Kaur
Worst customer service! They don’t explain in detail what plan you are getting and charge so many add ons that we did not ask for.(like phone protect plan & phone upgrade plan) I returned Apple Watches, paid restocking fees and asked them to cancel the watch lines. They failed to do that and 2 months later I am still being charged. The manager there is very unhelpful! All they want to do is sell and make commission. I have had many other issues. I refuse to go back to this store.
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October 2023 by Jennifer Weust
Joey and Adrian were very helpful. Adrian was about to leave. Had his car running and stayed to help me now that’s customer service :-)
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October 2023 by Stephanie Schoon
So thankful for the wonderful support and customer service from Gideon at this location helping me remedy a situation with our business account.
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September 2023 by Rick Straw
Gideon is the best sales rep I’ve ever experienced at any cell phone store. He’s one of the reasons we’ve kept our accounts at AT&T for the last years. He has helped to make our bill lower by picking the right services we need, keeping us in the most current phones and with a positive attitude and focus on the customer. I’m not the only person that I’ve seen him support in the store. He’s fantastic and I’d work with him in whatever business he’s at.
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September 2023 by Jacqueline Darbro
Not a good result.My husband was told a week ago to wait until the drop to get the 13 or 14.Didn’t need the 15, don’t care.Started with a phone call to the store direct number.He was on hold for 30 minutes, decided to drive to store, still on hold so see what happened faster.Husband stood in store for 25 minutes still on hold for an hour now, only to be told not to bother getting the 13 or 14 and instead they offered my husband an SE?? Saying it was fine???And so they are shipping that???Nonsense.Looking at other carriers now.Pretty sure ATT has lost us after 25 years.
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September 2023 by Nancee Crouse
I get stressed out not knowing much about technology. This store handles everything smoothly. Nate is a tech angel!! He is knowledgeable and efficient. Thanks, Nate!
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August 2023 by Daniel Gurulé
We took my son to get his first phone and Joey made this process so smooth! My son was so excited and Joey took his time to answer all his questions. What a great guy working for a quality company!
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July 2023 by Samantha Northcraft
I visited to get a new line added for my son and we were helped by Nate. He was absolutely amazing. Helpful with all billing questions, what apps to use for child security and anything else my complicated self asked. I couldn't be more please with the service I received. Thanks Nate!!!
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July 2023 by Caroline Buhner
Nate was the most helpful person. He was so patient helping us switch carriers and get a new phone. Wouldn't have been as easy without him.