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January 2024 by Laura C.
Service is good Selection could be better Value is excellent Gas prices are amazing Very close to home
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December 2023 by Kristi R.
Horrible service. Ordered a gift card online and it stated it would be delivered within 1-2 hours via email. Needed it for a restaurant we were visiting later that evening. Never delivered and received it 2 days later.Called the very next day to make sure they canceled since it was still showing as a "pending order". They processed it anyways after being toldBy the representative it would be canceled and not deducted from our checking account. The very next day, the gift card was emailed to me and deducted from our checking. Called customer service again and they said there's nothing they can do. Cancelled our membership. Horrible service. We will continue our membership at Costco.
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December 2023 by Joe H.
Since I purchased tires there a few months ago I decided to go there to have them rotated. I made an appointment and brought my vehicle in for service. They took the keys and told me it would be about 45 minutes so I told them I would walk the store and be back . When I got back 1 hour later they hadn't even taken my vehicle in yet nor did they call or let me know that they were running behind . They promised to get my vehicle in soon. Long story short , I got my vehicle Back 2 hours and 20 minutes after my scheduled appointment to rotate four tires.
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December 2023 by Nancy R.
BJ's reminds me of a smaller version of Sam's and Costco. What is unique is regional their products. I love Krakus brand ham, so when I saw Krakus ham in BJ's deli - I I bought the whole deli size ham, to take back to Oklahoma with me. great customer service they offered to slice a package the ham, but for traveling purposes was easier to put it in the ice chest whole. The star was well worth buying the membership and a few are a veteran. There is a discount on the membership. Great value on all products, friendly customer service.
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December 2023 by Sean Mulholland
BJ's is horrible. They will not honor price changes within a short window of purchase. an item dropped $40 and they would not honor it. I'll stick with the new costco and not renew. I know I'm not alone on the bad service aspect. This is now a multiple occurrence on poor service.
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November 2023 by Bearded Dragon
We really love the location. It’s closer than Costco. We have really had good experiences there. They always have salespeople talking to you towards the front of the store. But lately, those people are walking all around the store. I don’t want to be bothered while I am shopping. If this continues, we will not be back. Luckily there’s another Costco getting ready to open nearby.
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November 2023 by Gerald Pennington
Will definitely be switching to Costco. Jill K. The manager shouldn't be customer facing. Needs to be in a back room where she can't take her bitterness out on the customers. Pick up forgot a food item, we called and everyone was polite and told us to come in the next day to the customer service desk. Upon arriving, Jill immediately told us it's not her job and sent us elsewhere. After finally getting the item, we had to be taken BACK to Jill so she could approve. Which was basically 5 minutes of her being confused and acting like we were trying to get free hash browns out of her. So, interact with her if you want to be treated like a thief.
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October 2023 by Rebecca Collins
I've been a frequent shopper at BJ's Wholesale Club since they opened, and while I appreciate the convenience and great gas prices, I've had a few disappointing experiences with spoiled or rotten food on about five occasions. Despite this, I've enjoyed the variety of products available. However, given the food quality issues, I'm reconsidering renewing my membership.
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September 2023 by Herbert Hopson
Not a typical wholesale club. No liquor. They have a large deli/ lunch meat counter. I will not renew my membership. Starbucks bean coffee was priced at $22.00. I received a BJ coupon for $6.60 off per bag. I thought it was a great deal, until I went to purchase the coffee. The price had been raised to $24.49 per bag.
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September 2023 by Janet Bolander
Your delivery process needs some serious attention. Live in an apartment. Neglected to put apartment number for delivery. Delivery left out front of my building and it was stolen. Receipt was in the box with my name, address and last 4 of debit card. Incompetence at its finest!!Update: Thank you for starting the refund process. I’m very grateful!
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September 2023 by Dale Cosby
As long time Costco members, we decided to try it out. It’s decent and almost worth a second membership. Especially since I often travel to the east coast where they have a lot of locations. I would give the store itself 3 or 4 stars but their practice of enrolling members in auto renewal without consent settles it for us. We will not be renewing.
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September 2023 by Crystal Gruenert
It is so convenient that I can either get bulk items or standard sized items. The staff is so friendly and willing to lend a hand in need. They helped us move a heavy gun safe, and not 1 but 4 employees came to lend a hand. Thank you for your help. Absolutely recommend, and will return in the near future.
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September 2023 by Barbara Fox
Love this place. Bright and clean. Friendly and helpful employees. Not everything is giant size. So glad we joined this one. We are letting Costco run out in favor of this one.
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September 2023 by April M.
I like to get gas and indulged in the concession stand here. The line for gas is no where near as long as Costco and Sam C. concession stand doesn't always have everything but still good. I go so much the employees Gossip about other employees to me! Lol. I won't tell much but I hear the concession stand could be better if one particular guy did his job!! Lol. Love it.
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August 2023 by Shannon S.
Better than Sam's and Costco - the employees are kind, store is clean, shelves are stocked and I always find what I need.