This Chase Bank branch is often praised for its friendly and helpful staff, with some customers highlighting specific employees who go above and beyond to assist. The staff are acknowledged for their willingness to help and provide good customer service. However, the branch has recurring issues with their drive-up ATM, which frequently does not accept deposits or cash withdrawals, causing inconvenience. Although there is an inside ATM available at any time, it often results in long lines. Despite these ATM problems, customers appreciate the overall service and often remain loyal, especially when staff like Crystal provide excellent support. One staff member was also praised for quickly arranging a meeting and rushing a new card for a large purchase, demonstrating their commitment to customer needs. Overall, the branch is favored for its friendly staff, though the ATM issues can be frustrating.
I went inside to cash a check written on a Chace Band check, to me. They wanted to charge for cashing and, said it was for deposit only. I don't think that is good business (understanding it wasn't the tellers fault).
October 2024
Love Chase but this specific branch always has problems with their drive up ATM. SO often you drive up and it states it is not accepting deposits or cash withdrawals. They do have an ATM that you can use just inside the doors at any time but then there’s usually a long line. Super annoying.
May 2023
Providing identification when both walking in and driving up is ridiculous when it is a deposit. After a year you would think they would look at the account FIRST!
