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November 2023 by Carmen Clift
Purchased new frames & lenses here in July (receipt attached). In 3 months, had significant scratches in my new “scratch resistant lenses”. In 20+ years, have never had this happen. I called the store, and they suggested I come in, so that they could see them, which I did. What a waste of time. I had not purchased the warranty, so they quoted me $599 for new replacement lenses. I would not recommend buying glasses at LenseCrafters. Their products are expensive and inferior quality.
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November 2023 by Craig Lee
I had the best experience here today. If you are gong to go - Please ask for Jay. She was the best! Manager - give her more than a pat on the back, buy her lunch!
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October 2023 by Desiree Black
The whole staff is very nice and efficient! They were more knowledgeable about my eye insurance than I was. I was able to schedule my first visit online and it was extremely quick. I didn't feel any pressure to get glasses that day which I was grateful for. The doctor was great and explained every step to me.
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August 2023 by Jeff Leckron
Jaylynne was awesome. Made recommendations, found me some hidden discounts and looked up a pair of special order frames for my shades. Best customer service I've had there. Dr. Walden was also excellent and professional.
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August 2023 by Starla Gooch
Whenever I have tried getting new glasses at other places than LensCrafters, I’m always disappointed and come back. This was a new location for me to visit but Jaylynne was a lovely associate and so helpful to get the glasses that fit me and my needs best. Thanks!
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August 2023 by Red
I enjoyed my first experience and I decided to come back and get a few more pairs of glasses ? but this time tried to get the XtraActive transitional lenses for times I needed for that extra brightness from the sun and I was helped by the sales associate Taylor , she seemed like she was in training or slightly new and she did a good job helping me finding other features I could add to my prescriptions and when she didn’t know a particular answer , she went go ask one of her coworkers to make sure my questions was answered correctly, I respect her focus on making sure I was satisfied during my second visit. And Taylor was friendly and just overall very communicative, and down to earth while assisting other customers I noticed. That’s my honest review with this location even though this particular day they were busy busy but Taylor was mindful and she really was focused on making sure customers were pleased with their experience. Keep up the good work Taylor. It would be nice if this location offered Gucci frames as well.
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August 2023 by Deelyn Lynch
Always exceedingly happy with the thorough eye examinations and caring service from this entire group! Dr. Burkhart takes the time to actually listen and address your concerns and Bayley was a rock star in helping us pick out glasses and getting the best bang for our buck!! I cannot suggest this office highly enough!!
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August 2023 by Martha Literal
Makeieya has been incredibly helpful and kind. I had trouble with getting my glasses from Eyeglass World, so I was pretty frustrated when I came to LensCrafters. She helped walk me through my options and even went above and beyond when my original lenses didn't work out due to poor advice from the eye doctor at the above mentioned company. Kudos to you Makeieya!! I will definitely be a repeat customer because of you!!
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June 2023 by Lael Pasipamire
Rude and condescending staff. I was not greeted the first time I walked into the store. The lady at the front desk looked at me and the quickly turned away. I had went there in the evening to pick up my glasses that I had ordered online and saw were delivered earlier that day. Turns out they weren’t ready, and while this wasn’t previously mention in any of the emails I had received, I needed to wait for them to text me saying they were ready. Fair enough. A couple of days go by and no text. I end up calling to figure out what was happening with my glasses and sure enough, they were ready. Go back to the store, and once again I was not greeted or welcomed. Instead, the same girl who had helped me last time recognized me and spoke down to me asking if I had gotten my text. No Hi or anything. Do not plan on going back.
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June 2023 by Gretchen Hale
Bayley was very helpful with helping me select glasses, sunglasses, and making sure my contacts were comfortable. I love this LensCrafters location. Everyone is always kind, helpful and professional! I even drive from about 40 minutes away just to come to this location because of the service!
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May 2023 by Tony Conaway
Bayley, was fantastic I got my glasses and they fit perfectly out of the case. Without even have a test pair. I will always stick with #LensCrafters.
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May 2023 by Lynn Johnson
Bayley is very knowledgeable about the frames. She knows what looks good on me and already have frames pick out for me before I come in to get my glasses. There's no one like her in that store. She's the best
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May 2023 by Courtney Cochard
I've been going here for a few years now and I have had nothing but positive experiences. Bayley was wonderful with setting up my new frames and all staff were incredibly welcoming. The person who did my pre-screening tests was extremely accommodating for my circumstances and made me feel very comfortable and safe! I have a phobia with having my eyes tested for glaucoma, and they had treated me with nothing less than empathy and professionalism.
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May 2023 by Megan Barton
I had a wonderful first visit at Lens Crafters. Dr. Owens was very kind and thorough. She took the time to answer all my questions. Bayley was very helpful in getting me fitted for my frames. She is so personable, patient, knowledgeable, and always smiling. She takes time to ensure all questions regarding frames and payment are answered. I will definitely be coming back to this location with the care I received from the provider and Bayley!
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April 2023 by Erin Jones
Bayley walked me around the store, was totally honest about what looked good and what didn’t(which I appreciated). She helped me pick out the perfect pair of glasses! If you’re ever shopping in this store, do yourself a favor and request to work with her. She’s amazing! Thank you again Bayley :)
