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November 2023 by Bob B.
Discarded after 2 years because of sagging, rotated mattress on regular basis. Would not recommend.
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October 2023 by Paul Radaker
Bought a memory foam mattress from here a few years ago, and even though it's significantly more expensive than similar mattresses at other stores, I was promised by the sales person that when it begins to droop, it would be covered under warranty. I loved the mattress. However, it began to droop down overtime to the point now where it hurts my back. I began the warranty process. They came out to evaluate the mattress, and told me Sam will get back to me on next steps in getting the mattress repaired.Well, a few days later, I get an email from Sam stating that they found a stain on the mattress, so they are unable to provide a replacement/repair. I have checked, and the stain that is shown in the photos they took is not on my mattress. I called in to discuss what can be done, and they claimed that even if the stain wasn't an issue, they wouldn't repair it because the droop is less than 1.5 inches. I didn't measure it, but if it's enough to hurt my back, I should be eligible to get it fixed.All in all, I understand there are written policies like this for a warranty, but I was promised that I can get a replacement when this issue inevitably happens, and that was a big reason I purchased this overpriced mattress. I have lost all faith in both Bowles and Long's Mattress. Do not believe anyone here who tells you they will repair the mattress if it starts to droop. They will look for any reason to deny your warranty claim, and will likely find one since the policies are so incredibly strict.Please do yourself a favor and spend your money elsewhere.
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August 2023 by Jim McNees
Great experience with Longs Mattress. Low pressure sales as they claim. Very competitive pricing and delivery was we executed!!
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August 2023 by Sonnie Laviolette
Unbelievable customer service from start to finish. The mattress is the best we’ve ever owned and the last purchase was to duplicate the sleep experience at our vacation home. They delivered to our vacay home and personnel were pro caliber.
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November 2022 by Erin Gates
Bought a mattress July 2021, sales staff were great. A year later (or so) the mattress has a large dip and is causing back pain. I contact the store for warranty repair/ replacement. I was told i would get a call, no one calls. I go to the store, they are friendly enough, they get someone to call me. That person says they will email and mail me claims paperwork, again I get nothing. I give up and buy a new mattress from another retailer. BOWELS mattresses do not hold up to normal use, do not waste your money on a Bowels. That was almost $2000 and lasted a year. The company does not stand behind its product! Very disappointed.
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May 2022 by Joanna Wojtowicz Southwood
Our mattress place. Extremely happy with purchases, the time spent choosing, deliveries, prices, care and attention. We purchased king two years ago - still feels like brand new, outstanding quality. So we went back to get another bed for the guest room. Made here in Indiana!!! Always supporting local business.
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May 2022 by blah asdas
Terrible mattresses and people. They will lie to you and switch the product you bought with something else. And the people at the 738 number are even worse. Dennis is incredibly rude.
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April 2022 by Pete Schrock
Knowledgeable and helpful staff made the shopping & buying process very easy with zero pressure. Courteous, punctual and professional delivery too.
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January 2022 by Jason Rose
Knowledgeable, non pressure sales representative. I wanted a bed that was as far away from a " bed in box" as possible. Made in Indiana, made to order, delivered promptly. I'm happy!
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October 2021 by Sara Kub
Excellent service by both sales staff and delivery personnel. When we mentioned what the mattress and foundation were for, he guided us to the less expensive options, knowing it would meet our needs without breaking the bank. Added bonus - the products are made in Indiana!
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October 2021 by Doug Coltrain
Shopping in the Noblesville store was easy and the salesman knowledgeable. They have a good selection to choose from. Long's kept me posted on the delivery date and time, showed up right on time and the delivery crew was courteous. This was an excellent shopping experience.
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September 2021 by matt bouse
They were very friendly and professional no pressure on you to buy. Great experience
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September 2021 by Nolan Barrios
All employees were very capable and very helpful.
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July 2021 by Ronald Jackson McMillan
To the sales person (Mark) to the delivery men and to my phone call with the representative. Absolutely a great experience. Everyone was extremely friendly,polite and very professional.Everyone did what they said they would do.Even an email telling me the delivery would be in ten minutes. Amazing right on time.Thank you Everyone for making this so easy for me.I will recommend Longs Mattress to all I meet.
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May 2021 by Diane Mayer
Colin cheerfully stayed open to help us when we entered 2 minutes before close time. He was knowledgeable and pointed us to several options based on our priorities. His explanations about coils, foam standards and their impact on comfortable, cool sleep made it easy to make a decision. After looking at mattresses for several weeks, we bought one at Long's after a mere 20 minutes!
