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July 2023 by Jason Rayl
Good Grief! Please hire someone to answer the phones! Going through several minutes of useless information. Just have simple question(s) that was eventually answered in under 10 seconds.The person I eventually connected to was nice and helpful (which is why I gave 2 stars) but good grief fix your phone system people.
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May 2023 by Amy Green
The hours posted for Saturday is in correct! I got up early on my day off to get labs done and it was a waste of time ?? They are closed!!!!!!!
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June 2021 by Randy
Can’t call to make an appointment!
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February 2021 by Terry D.
This place is totally awesome there may be a entire waiting room full of patients however you never see the Phlebotomists never get in any hurry to make sure you receive the proper service. I was there today and was served by Megan my orders was hand written by my Doctor and she could not read it instead of sending me back to the waiting room she had me remain in the examination room till she could get an answer I waited there for approximately 15 minutes however she got the correct order and performed it correctly I recommend this service and location highly keep up the good work !
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November 2020 by Alice Frausto
I love the convenience and easy accessibility to the location.The staff always courteous! Busy doing their their job.Never had to wait more then 10 minutes.
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November 2020 by Nikki Javit
Unfortunately I believe this lab is under staffed. My physician uses this lab (MD office located in same building). I waited 40 minutes yesterday after my physician sent my lab orders to MACL but had to leave due to time constraints. I was never greeted or acknowledged. My wait time stated “0 minutes” upon signing in on the touchscreen. The patients who had scheduled online appointments through the MACL website were coming in the interim and were rightfully seen before me. I tried to go online while at the lab and schedule an appointment but was unable to do so. I now have to go in on a different day and fast again. This is very inconvenient.
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November 2020 by Linda Cassity
My husband JUST left here ... very frustrated. He had two written orders for tests. Sat in blood-draw chair for 30 minutes because they couldn't read the physician's writing & had to wait for fax from MD. They finally figured out the draw without needing fax. The other order required a kit for him to take home. They were out & told HIM to call around! Seriously??!!! Tech said, yeah, they're on back order and we're understaffed! I know everyone's got COVD Fatigue, but come on, we also have the ability to make someone else's day by being just a tad kind.
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October 2020 by Teresa Madsen
I feel I must share my good experience with this location since there are so many previous bad reviews. I got there at 6:50 am with no appointment and was first in line. Doors opened exactly at 7. Several people followed me in and did not keep away 6 ft. Signed into Kiosk where there is a note that patients should wait out in hosp lobby or in their cars until they are called. This is a short note that everyone must agree with to finish their login. I logged in & went outside the lab to the outside waiting room. They called me in right away. She was very nice & polite. Did one stick and filled all my lab work. Usually it is not that easy. She thanked me & we both said have a good day with a smile behind our masks. As I was leaving the lab area there were 12 people sitting in chairs in the waiting room not practicing social distancing and not adhering to the kiosk message they agreed to. So the lab personnel were great and I was walking out of there at 7:15. The only problem I have are with the ignorance of the patients that do not know how to follow regulations.
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August 2020 by Cindy O'Neal
Always at least an hour wait. Don’t come here if you are in a hurry. Staff have always been polite and work at a normal pace. I’ve never had a bad experience here.
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August 2020 by Jamie Stahly
I got there when they opened at 7, checked in and was called back in less than 5 minutes. There was one person ahead of me. The nurse was kind and thoughtful. I hesitated to go to this location based on bad reviews but I had a great experience. I was driving back home by 7:15.
