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December 2023 by ICandy
I wish I had a great review to give, but I don’t!Long story short I went in for what I thought I needed which was a wheel balance. After paying and leaving I noticed my car was worse than when I brought it in! It was shaking and so off.Also, my Mercedes wheel lug nut cover was missing. ??♀️ After speaking MANY times with the lady manager she advised me that she was sorry because the mechanic wasn’t there that day so the wheel balance was done by someone who only does wheel balances and doesn’t fully know about cars. ?Also, as far as my Mercedes lug nut cover THEY documented only on their end that I didn’t have one when I came.This was funny to me because I have 6 cameras at my home and two of which (garage and outside) shows clearly I had my cover on my tire 11 minutes before I got to Pep Boys because I left home and went straight there which is also documented via time stamp. I live in Westfield so it wasn’t far at all. I asked her to pull her cameras to give me proof since she was lying and that never happened.After about 10 calls in she advised she would start a claim for reimbursement, but that never happened either. Now she won’t accept my calls only having someone else answer when my name Attorney Reese pops up.After taking my car to a different location they advised me my wheel balance was so off that it has now caused me other issues. I have proof of this as well as a copy of the before and after picture placed which I placed in the photo attachment.Needless to say I’m not sure why this happened to me, race, color, or just plain out being mean to me, but it happened. I’ve now paid a mechanic to fix my wheel balance, alignment due to the un-balance Pep Boys did as well as four new Mercedes caps for my rims . I will be filing a formal complaint other than this one as well.I will not recommend this place to anyone.
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December 2023 by Michelle Lanier
John and Caleb did an amazing job explaining everything to me, and even stayed after to make sure she got done. I’m beyond happy with the service I got. They went above and beyond!
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December 2023 by Jodi Konar
Nothing but good things to say! Been having an ongoing issue that we thought was a warranty repair. After visiting 3 other places and nothing being resolved, they took care of us! Left it on the lift for us to see because they know we are having issues trusting someone right now.
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November 2023 by Bradley Marlin
I was in recently with a tire issue and the guys at Pep Boys went above and beyond for me to get the tire fixed. They were very friendly and great at conversation as well. John and his team are the ones to call for any issues with your vehicle. They are experts and great to work with. Highly recommend.
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November 2023 by Erin Partlan
Super friendly, easy to work with. Showed me the things I needed so I knew they weren't trying to scam me / up charge me. Would definitely take my car here again!
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November 2023 by Elizabeth M
John and the staff at Pep Boys were incredibly responsive and helpful. We were in town for the weekend and had car-trouble as we were heading home. John got us in immediately and fixed the problem quickly to get us back on the road!
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October 2023 by Brian Wright
Excellent service and price! I needed all new brakes and rotors on front and back of my wife’s Honda Odyssey, plus an oil change. John was able to find some coupons and work some magic to help significantly beat the Honda dealership service price for the same work. I had the vehicle back and ready to go in 2 hours! Big thanks to John and this location for their commitment to customer service!
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October 2023 by Ryan Gill
So glad this place opened up so close! This is my new go to. The service is top notch, and the staff genuinely care about the customer and the services they are providing. Jon is the best around, and I will bring all my vehicles here for tires and any other services I can't perform myself! Thanks to the whole team for their help today!
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October 2023 by Tim Perkins
John and Melissa are friendly and professional. Melissa ordered speciality tires for my mustang. John stayed late after closing to make sure I was back on the road. They’re a great team. I’m a car guy and so is John, he knows what he’s talking about. I couldn’t be happier.
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October 2023 by katrina saunders
Phenomenal service. I would highly recommend them to anyone who values a detailed inspection and uses professional and certified mechanics to get the job done right with affordability. Great place - Great people.
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September 2023 by Ryan Miller
This location is absolutely amazing. My wife is 9 months pregnant with triplets and our boys ran into a flat just before the store was closing and they stayed open for us and got them on their way in under an hour. Fantastic service.
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September 2023 by Cayla Byler
Highly recommend this location!!! Melissa and John were BIG helps, i needed new tires asap today and they made it happen in an hour, and at a great price! Very satisfied!
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September 2023 by Grant Venable
I took my vehicle in for an oil change and had an incredible experience. John and Melissa helped me decide which oil would be best for my vehicle and went above and beyond by making me aware of online coupons!
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September 2023 by Jordan Phillips
5 STAR!! Melissa helped fix a mistake that another store made on a tire purchase and the tech stayed late to see that my vehicle was properly taken care of… on a SUNDAY! Thank you for your awesome service!
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July 2023 by John Birden
This place is fantastic. They went above and beyond to make sure I knew exactly what was wrong with my vehicle and then provided me with the best most affordable method to fix said problems. I would highly recommend this place to everyone who isn't vehicle savvy and is in need of a team of professionals who are willing to take the time to make sure you're taken care of. Thank you guys!
