Petco is a store where customers can find everything they need for their pets, including food, toys, grooming items, and supplies. The store is generally clean and offers a good selection of products, allowing customers to compare different brands easily. Prices are sometimes higher than online options, but the convenience of same-day shopping makes it worthwhile for many. Petco also provides grooming and training services, which are appreciated by pet owners, though the quality can vary depending on the location. Staff members are often friendly and knowledgeable, especially in areas like snake care and grooming. For example, some staff go above and beyond by offering helpful tips and personalized advice, making it easier for new pet owners to learn about caring for their animals. The grooming team, particularly one individual named Kylie, is highly praised for doing a great job and making pets happy to visit. However, customer service experiences are mixed. Some cashiers can be unfriendly or socially awkward, and cleanliness in the bathrooms can be an issue, especially when children cause chaos or leave unpleasant odors. Despite these issues, many customers feel confident in the store’s focus on pet health and wellness and appreciate the availability of products and services for their pets.
Customer service leaves a lot to he desired. The cashiers are either unfriendly and pushy or socially awkward. Both traits have no place in retail. Pets and supplies are solid, though.
November 2025
Grooming staff is mostly friendly, love bringing my dogs here to get a bath and love to see the kitties too.
October 2025
Staff here are very friendly and know what they're talking about! Ive gotten two snakes from here and they're well fed and taken care of plus they've got great deals always going on.
