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January 2024 by David Dragoo
Great Team. Tyler and Jessica were very easy to work with. The shop is spotless and you can tell that they truly care about their customers.
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January 2024 by Angela Cody-Rouget
I love their high-tech communication system and scheduling system. They send me a text and email with photos, results of the diagnostics and pricing. I pick and choose what I want fixed based on the nature of the issue and my budget. I always feel they are being honest and they do not rush the process.
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January 2024 by john atteberry
Visiting from out of state, my BMW began running rough. I dropped my car off on Sunday, got notification they were checking my car, and an and a very comprehensive diagnosis and explanation Monday. I picked my car up on Tuesday. I'm pleased with the service I received from Tyler and the team at Reggie's. I will recommend Reggie's to a friend that is local.
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January 2024 by Jason Denny
I am VERY particular about who works on my M3. So much so that I usually do much of the work myself. Finding a shop I trust to do something as simple as an oil change can be a challenge. However, it is refreshing to find one that takes care of your car like it was their own. I will also like to add that their shop is sparkling clean. Very professional. Thanks
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January 2024 by Terrae Schroeder
5/5! I took my Land Rover to Reggie's for a coolant leak. They thoroughly checked the car over bumper to bumper and identified some mileage based maintenance needs. They got me in quickly and repairs were quick as well. My car has NEVER driven so smooth! I'm so happy with their work. Highly recommend
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January 2024 by Tami Masden
Wonderful experience from the first call to when I picked up my car!! Everyone was friendly and professional! It was a good thing that the Mercedes Benz dealership couldn’t get me in for a month because I found Reggie’s! I will definitely use them in the future!
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January 2024 by Richie Huckeby
Excellent service at an excellent price. I was taken back to work after dropping off my car and was picked up at work to bring me to my car after the servicing was complete. I received all the photos, information and recommendations from the vehicle diagnostics. Just a fantastic experience with what is typically a stressful time at other shops. Thank you!
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December 2023 by Julia Augustoni
Dave and his team at Reggie’s were very accommodating to my need to have a pre-purchase inspection done quickly. I was coming from NC to purchase a car and drive home and they were able to work me in their schedule very quickly-the very next day!! They also shared with me work they had previously done on the car which was also helpful in making my decision to purchase the car. The inspection revealed that the battery needed replacing (which the seller had mentioned to me) so they were able to do that work as well while they had the car so I would have a safe drive home. The care and honest concern for my safety was much appreciated. Communication was stellar as Dave kept me informed throughout the entire process so I was able to make appropriate decisions about the car as well as plan my flight and trip home to meet the short timeframes I had. I would highly recommend Reggie’s to anyone and if I lived in the Indianapolis area they would definitely be the service provider for my BMW. Thank You Dave and the Reggie’s Team. I really appreciate your quick response so I was able to actually get the car I had been searching for!!
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September 2023 by Robert Wensel
Great shop. Reggie and his team are very organized and communicate well using the latest tech. They take good care of your vehicle.
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September 2023 by greg Ulm
It was my first visit to the shop for an actual car maintenance. Over the years we have been fortunate to have good service entities for a variety of cars. Given that, I must say I was totally impressed by the personnel. Helpful, technically accurate, welcoming, thoughtful, caring. I drove away feeling very confident in the work that was done and my intent to return. (Dave & Tyler were exceptional) Thank you
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September 2023 by Holly Larson
Reggie’s crew is customer-focused and honest. I take my vehicle there knowing that they will do what they say they will, and I know it will be done well.Matthew went above and beyond with a small gesture that has earned my business. While he was driving me to get a rental, I mentioned that I did not have a correct tool to get the license plate cover off in order to put my registration sticker on. I completely forgot about it until a few days ago when I was putting groceries in the trunk, I noticed that the new sticker was put on my plate. “License plate sticker installation” isn’t on their menu of services, nor was I expecting him to do that for me. He took the initiative to do it and remembered such a small detail from part of our interaction. I really appreciate the care Reggie’s crew puts into their work!
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September 2023 by PatTheCarNut
Great communication, thorough inspection with pictures and video. Hands down the most professional and best service experience I can recall in many years. The repairs were done when they estimated and hours for pick up are great. Of course the night drop made it really easy to leave the car.
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September 2023 by michael webster
On the mechanic side, fantastic.Office and front end professionalism is not impressiveThey look very organized and professional but are unable to follow through with promises. Bradly told me he would leave my keys in the drop box before he left and send me a message for the code. He did not follow through. I had to take hours off of work to come in and pick it up the following day.Also the entire time my car was in the shop(7days) I was called 0 times with updates or a timeline. You’d think for the 8k I just payed them they could at least tell me what is happening.Overall you pay the same dealership price and don't get the same front end experience. Mechanics work was great but for the same price I can get the whole package at a dealership.Service: Transmission
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August 2023 by Kirk Coverdill
I had an unexpected brake issue with my Mercedes so I brought it in to Reggie's. They were able to get my car fixed in no time flat. There weren't any surprises with my invoice because I was given a quote before the work began. Since it was my first visit, they did a very thorough inspection of my car which I very much appreciated. I highly recommend you consider them for your next service or repair.
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August 2023 by Ben Robins
Amazing service, Incredible value, and unmatched service.The Issue: The two Mercedes dealerships often times cannot get me in for a simple fixes for MONTHS. I'd try to call to schedule you'll get a voicemail time and time again. They always get my name wrong IF they call back. When I do get something fixed other underlying issues are ignored. I was in chicago and was getting a replacement there after being told by Mercedes in Indy they couldn't schedule me to fix an auxiliary battery fix for 4 months. Mercedes (Chi) said that I should have been told that my tires needed urgent replacement. Mercedes (chi) thrown back by the fact that I was not made aware of this by the Indy dealership service dept. the service member said I was "lucky to be alive" and "potentially catastrophic" was what was described. I lost all confidence right there and felt like I didn't know where I could go locally.At Reggie's, They were able to help me and others out. They have the same certified tech that a dealership would use which is important for accuracy, that just gave me absolute confidence in the quality. I was there for about two hours and they were able to inspect my car and run diagnostics and check to see if there were any other underlying issues. They found that the car ran fine but the alignment was slightly off. Which I was told previously was just how the fitment of the car "looked".They then explained how it potentially happened, what they would do to fix it, and an overall timeline and how it was a minor fix. I'm very happy with how they identified the other issue clearly and walked me through the process. To end it all they gave out a card with gourmet cookies from "Rosie's Place." The cookies and service were amazing and I look forward to my next appointment.1000000/10Thank you
