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November 2023 by Cade A.
Scammers, slow service, and ridiculous prices. Do not recommend coming here for anything.
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November 2023 by Terrence Ellis
Hello, there was really nothing The dealership had to do to win our business other than the great hospitality my family and I experienced. We had researched the vehicle we bought and all our boxes were checked. I was so happy to have had a great experience. It was quick, no pressure to look elsewhere or to break the budget. Our Sales associate Ryan was pretty cool facilitating the whole transaction and we drove off with what we felt was a great purchase. Thanks again everyone.
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November 2023 by Jessica Sauer
A great experience at this dealership! Test drove a few vehicles Friday evening & left Saturday afternoon with a new Tiguan. Professional, matter-of-fact/no nonsense. They fielded my long list of questions with patience and knowledge. Ryan was nice, understanding, and again, very patient with me. I’d recommend this dealership and Ryan specifically… 10/10!
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November 2023 by derek carpenter
Mark Jones made my car buying experience fun and painless. Very nice employees and a lot of great vehicles to choose from 10/10 recommend buying a new or used car from here!
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November 2023 by Ashley Lewis
Dalton and Lauren were both fantastic to work with. Dalton, being our primary point of contact, was always very responsive & informative. I appreciated his no pressure approach while still maintaining an open line of communication. Very much appreciate my car buying experience with this team!
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November 2023 by William Hall
Got me checked in quickly and easily. Waiting area was comfortable. Would have a liked a little more detail on the services provided (the results of the various checks that 40k mile factory service includes), but all it was a good visit, was in and out in less than an hour. The car wash included was a bonus! Look forward to the next visit!
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November 2023 by Kevin Mitchell
Working with Blake was a great experience. He was honest, thorough and authentic when walking me through what he recommended be done on the vehicle. First time I’ve been to a dealer where they didn’t upsell me on unnecessary work I didn’t need, I appreciated the experience Blake provided me.
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October 2023 by John Dotlich
The team at Tom Wood Volkswagen are the most patient and polite people I have ever worked around. We are currently building the new Costco and it has been a complete scramble with dozens of cars parked around endless deliveries and dust. They haven’t complained about a single issue and in the day and age that’s unheard of. I will definitely come here for my next vehicle purchase as the management team is tolerant and understanding and willing to work with others. Thanks again!
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September 2023 by Jack Ray
Your service staff are great, my ID.4 had some recalls and updates to get. This took 3 weeks but when I asked, they gave me a full breakdown on what was going on and why it was taking so long. Not to mention they gave me a great loaner, 2023 VW Atlas. Great place to get your Volkswagen taken care of would recommend to friends and family.
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September 2023 by Cindy Tyner
Trey was a very personable and caring car salesman who sold us the car. He kept us informed as to when we could expect the car. He never gave us firm promises, but kept letting us know what he had heard as soon as he had new news.
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September 2023 by Haylee Frank
This dealership really went above and beyond! My husband and I took my little brother here to purchase his first vehicle. We worked with Trey who was amazing! He was very honest with us and made this process so easy! The internet manger also was so stinking sweet and wrote us a thank you note. I feel very at peace knowing my brother is in a safe and very cool looking car! I will recommend this place to anyone!! Thank you Trey for all your help!
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September 2023 by David McDonald
I came from Grand Rapids to purchase my Tiguan, and the experience was nothing but stellar. Trey, the sales consultant, was profoundly helpful - above and beyond phenomenal. The entire team at Tom Wood VW made every experience, even thereafter, comforting and smooth. Even the service team always took care of my issues on the spot immediately. ⭐️⭐️⭐️⭐️⭐️
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August 2023 by Mark Wise
Wes, Service Tech, was awesome!He was spot on regarding time taken for the 10,000 mile oil change, tire rotation, and diagnostics review.Excellent service. Polite, friendly, and respectful of our time.We will return!
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August 2023 by Bruce Wayne
I called to inquire about a used car and spoke to Adrian. I don’t know if they are trying to sell cars or only post about them because I called to inquire about a Lexus IS350 and when I told him I am out of state he simply said “we are not lowering the price” very well trained salesman ? wouldn’t even accept an offer let alone negotiate. Don’t waste your time with this dealership. They are only posting cars for you to know they have it not actually buy. Adrian should get firedUpdate; Manager called me back and told me I shouldn’t tell him how to run his business and told me even if offered $500 less than listed price. He would not sell. Your prices are not that competitive for you not negotiate. I love posting reviews b/c it will help other human beings in the long run. This is why I do what I do.You’re much better off probably doing business with any other dealership in Indiana ?
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July 2023 by Fred S.
I have nothing but issues with dealership. I bought a used VW from them and I took it to them for the scheduled maintenance and almost every visit there was a significant issue. They are now quoting me 4 hours for a job a guy did on you tube in 10 minutes. Plus they are quoting me $400 for the part that is $150 online. Absolutely crazy what a STEALERSHIP this is. I highly suggest you be very careful dealing with this location and or buying anything from them because they will deny any problems and over charge you tremendously. Absolutely sickening how they treat customers. apparently they are only looking for one and done sales because if they'd just do fair business people would come back for all purchases and service. But I guess they know most other dealerships are doing the same thing. Wish I could find a decent VW dealership to take care of my car.
