-
April 2023 by Sandy Spencer
Quiet.
-
May 2022 by Sherri H.
Hello :) I hope everyone is having a good day. I was just wanting to write a review on Ace Storage. I will also be posting the same review to as many other places that I can. Ace Storage previously known as Hoosier Hills Storage in Osgood, In. This storage company was owned by one of the absolute best men you could ever know. Unfortunately Phil passed away a few months back and the company was sold to a new owner. Now known as Ace Storage. I had been renting from Hoosier Hill Storage off and on for almost 20 years. This last time I rented a united for about 4 years straight. There are other storage companies around. But as I mention the owner was an amazing person so I always took my business to him. Well back in March I called the company and told them I would be wanting to move out of the unit soon. This was after Ace sent text out saying they raised the rent on all units. If... I remember correctly this was only a couple weeks before rent would be due again. But that's not the reason I was moving my stuff out. Anyways I contacted them and told them. Then the day I was planning on moving out which was not long after I contacted them to tell them I was moving my stuff out they said fine ok whatever. Once I had all my stuff moved out and everything cleaned up. I called them back again to let them know in was out and asked what they wanted me to do with my key and lock. They said to drop it in the drop box which I did. Then I asked when I could be expecting my deposit back and they said within the week. Couple days or so later I got a text from them saying that I was scheduled to move out. I let them know that all my stuff was cleared out on March 30th. A couple weeks go by and still no deposit. I call them they say they will call me back. They never did so I ended up calling them again only to told that the owner was NOT going to give me my deposit because I didnt notify them. Again I talked to them a couple times and received a text that showed they was aware i was moving out. But it is now May still havnt got a deposit. No papers were ever sent out stating they would be changing the rules of that location and just making them up as they go. So now I have no choice but to take them to small claims court and try to warn this small community that this storage company is nothing like what it use to be and that the new owner is not a good honorable man like the previous owner but actually opposite. They are shady they just up the rent which actually would good against the price listed on the contract signed and they also refuse to give deposits back. I hope me writing this will encourage people to take their business elsewhere since you wont know if they will just decide to raise the rent and they also will not return your deposit even with non reason to keep it.
-
June 2021 by Darla Jo Tascott
Amazing owners who truly care about their customers. Always available when there is an issue and willing to help if a problem arises. I will never use another storage facility as long as the current owners remain the owners for Ace on HWY 50 in North Vernon.
-
June 2020 by Scott Terry
Very clean storage area and well maintained. Great price for my needs. They have an easy system for payment and reminders. Very nice people to do business. Highly recommended!
