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December 2023 by Robert Craig
Great service both customer wise and speed wise. Maybe a little pricey but dependable. Moved out of state so have to change supplier.
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November 2023 by Armando Quinones
Absolutely worst service EVER!A list of things that went wrong! Cancelled it the 1st day! Unplugged it, boxed it up and shipped it back! Smh! When you see the installer run 350 ft of line above ground to get to the tap and say 3rd party will come out in 6 weeks and dig a trench and burry it is a major red flag! When you get a package that downloads a gig a minute but takes an hour is a red flag! When you can't hook up your tv to the wife that just got installed because it says there is not a network available is a red flag! When your gaming console in hooked up directly but you have wifi and you can't even hook up your phone to the wifi that's another red flag! What a way to burst your bubble...I highly don't recommend this company...
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May 2023 by ricky sumpter
Did not have good customer service, and when we were going through a hard time they were not willing to work with us to try and rectify the situation and help with our bill
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March 2023 by Shane Fuller
When they don't take the automatic payment out of your bank and disconnect you from the pole 6 days over the time they failed to deduct the money and now you say I have to pay past due ,next month and additional 2 months into a new promotion just to come hook it back up when it should never have been disconnected in the first place!! This company is a joke I DO NOT RECOMMEND THEM EVEN IF IT IS YOUR LAST RESORT PLUS YOUR BILL WILL GO UP $10-20-70 RANDOMLY WITH NO EXPLANATION!
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January 2023 by Keaton Bell
I placed an order to receive coverage at my address. Online it states I am within the service range. Come to find out I am not within service range because the nearest service port is 1100ft down the road. I was informed it would cost me $12,000 to run this service line to my house in addition to the cost of setting up within the house. ABSOLUTELY ABSURD. When speaking to customer service she stated it is my responsibility to pay for this. I refused to pay due to false advertising of being within service range. Customer service was mediocre-okay. Was bounced around by multiple reps.
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January 2023 by Tim Newcomer
If I could give less then 1 star I wouldI called them and after the phone call I got a call from them asking if I was satisfied with the outcome of the call(option 1 was yes)(option 2 was no)I pressed 2It asked the same question 4 times and I pressed option 2 each time, it wouldn't let me move past the question since it didn't like the answer. after the 4th time pressing option 2 (no) it just hung upThis is dishonest company and if anybody is in range of New Paris Telephone I would suggest giving them a call instead.You can actually speak with a human as soon as they answer instead of a machine. I will be switch service ASAP.
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January 2023 by Will Maule
Can’t wait till noble remc does their high speed internet. My friends have the Kosciusko high speed and is paying less then half what I pay and gets the same speed. Mediacom is a dinosaur and is about to become extinct if they don’t fix their problems. My service is constantly down and I’m always told I won’t be charged for the downtime but I am. Have to call them up when I get the bill and fight for them to do their jobs. If you have the option don’t go with mediacom!!!!!
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January 2023 by Luke
How can a company charge over 100 bucks a month for a service that doesn't work half the time? Oh I know be the only one that kind of works in rural areas! When REMC brings broadband I will be switching because anything has to be better than this!EDIT: In response to your automated form letter you attached to my review, I would have to say that you absolutely do not strive for.customer satisfaction as has been proven by your customer service. You do not care about your customers and enjoyed the benefits of being a small monopoly in the area for a very long time. Now that there is another choice to go with I have switched to.them and could not be happier. Double the speed and half the price . I'm guessing there will be some.vacant office space in town real soon
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January 2023 by Nick Herberg
Poor customer service, inconsistent connectivity, you get and average of 60% their advertised internet speed, and you have to haggle with them annually to get a semi-reasonable rate. The only reason to use them is if you need faster internet than DSL and if they are the only option.
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January 2022 by Stephanie Richmond
Called to get internet, got the appointment all set up, took time off work for it and the equipment didn’t show up so we rescheduled and the guy left, equipment finally arrives after he has already left so I set it up myself (not that hard). Called mediacom lady said it was working so I could cancel the next appointment so I did and they shut it off because they “don’t have self installation” so I had to make another appointment and take more time off work. Guy didn’t even call and the text came while he was in my living room. They sent extra equipment I wasn’t even supposed to have so he took it with him. Also because I had to make a second appointment they shipped equipment again now I have to return it. The customer service sucks no one is on the same page and one lady hung up on me(real professional mediacom) exploring other options and cancelling as soon as I can
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January 2022 by Conrad Hershberger
By far the most worthless ISP we've ever had, in over 20 years of using the internet. Problems have been ongoing for over a year, and they are completely incompetent and uncaring about doing anything meaningful to resolve it. At this point, we're just waiting for Starlink to be available at our address.Edit: In response to the "response" from Mediacom: No you don't strive to provide better services and customer experience than this. We gave you MANY chances to do better, and you categorically refused. There's a reason you have the ratings you do, and it's because you frankly don't care about your customers, a fact which you have demonstrated to us repeatedly over the last year and more. Stop with the lies already.
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January 2022 by Jo Fields
If you enjoy reconnecting your modem 12 times a day to still get only a fraction of the internet speeds you're paying for, if you're lucky enough to get any connection at all, and also enjoy having a technician come to check your lines and replace equipment 3 times a year because you can never use the internet, get Mediacom. If you enjoy GOOD internet service, don't.P.s. If I had any better options in my garbage location, I would've switched in the blink of an eye. Even dial up
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January 2021 by Brittany Rainford
Not really happy about the service. For 1) why pay for so many gigs a month? 2) i always have horrible connection. my phone is constantly disconnecting and the service runs slow. I hate the fact that where i live this is the only company i can get.
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January 2021 by Brandon Freese
My speed test and internet connectivity has been great. Customer service is horrible. I also do not like paying for bandwidth. Why pay for bandwidth when we no longer pay for long-distance phone calls.
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January 2021 by David Dachenhaus (DDock)
First of all I work full time as a 3rd part IT person for many area businesses. I deal with networking and internet as my full time job.Here is my entire experience. When I first had service setup, the installer seemed more interested in leaving than getting a first time subscriber up and running. I ultimately had a second technician out to fix everything properly as the installer didn't do his job. From what I understand the installer is a contractor and not an actual technician.Over the last year I have complete service loss at least once per week. Now that it is winter it is MUCH worse. I have always suffered an abnormal amount of packet loss. I had a second technician out and they seemed to fix an outside issues a couple months back that made the service tolerable again. Both technicians I had out did say that the area is very noisy and that sadly packet loss is normal. Before I lived here I had Comcast and sadly I have to say both their Pricing and Quality of Internet was MUCH better. You know what Comcast's reputation is for internet...Recently I picked up an io-monitor that tracks internet outages, packet loss, and a few other metrics a nerd like me would like to know. Needless to say it isn't good, and I now have proof. They now have hiked my bill up by $30.After talking to Customer Service they can't do anything but send a technician out. Oh by the way, a technician can only come out during 8am - 5pm, which are when MOST people work. They don't work weekends either. Sadly as a single person with no one else living at home I have to take at least 5 hours off work to meet the technician "in the window". So there is that.Hopefully this will help any potential customers out with expectations as there isn't much competition in this area and this is pretty much what everyone is stuck with. Best of the Worst! Not a goal a company should strive for.
