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October 2024 by Tomika Fuller
Chris W. Was very helpful & went above & beyond to make this a positive experience. Everyone was very helpful & efficient. Hopefully, I never need them again, but if I do, I won't hesitate to use them.
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October 2024 by Chad Faulkner
They had my car for a whole month an let it sit and let the battery go dead. Now I have to pay $260 to get a new battery. They had to jumpstart my car just so I could leave. I have progressive snapshot connected to my car so I know when it’s turned on and for how long and how many miles it was driven….
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September 2024 by Cray Tharp
Absolute rip off scam artist. They charged me 780 dollars for routine maintenance. The big killer being 180 dollars to replace 10 lug nuts they said couldn't be put back on. They also scratched my rims putting them as I bought this car from them 6 months ago and never touched the lug nuts. Also my AC blew cold air just fine before coming in and now it’s blows hot air. I have no idea what they did to this car but it’s ridiculous. No conversation about what was done just billed and pushed out the door.
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May 2024 by Lillie Zegarra
Scott went above and beyond to assist me with my repairs and was completely transparent with all repairs. The receptionists were very kind and helpful. I highly recommend them if you are in need of a competent collision mechanic.
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February 2024 by Matt Deiters
My vehicle is awesomeThey even cleaned up the interior which was dirtyThey ran behind schedule due to parts and the holidayThanks for the good work
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January 2024 by kendra tharp
Can't Thank them enough. Took a little time to get all the parts in, but they went over and above with the customer experience. Jeff is absolutely wonderful. He stayed in constant contact with us over updates. He is a gem. Would recommend to anyone.
Thank you again. 😊
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January 2024 by Ronnie Smith
I wish I hadn't signed the release to allow the insurance company to pay them, this will be my 3rd visit back to get my vehicle repaired by obvious defects.
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January 2024 by Mary Hogue
Great work
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November 2023 by Rivr Mcclusky
Samantha was very nice and helpful. I can't remember the guy in the office with her but he was also very helpful as well. And my mom and I are happy about the results of our car! Thank you guys!!
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July 2023 by Ron Smith
I wish I hadn't signed the release to allow the insurance company to pay them, this will be my 3rd visit back to get my vehicle repaired by obvious defects.
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June 2023 by Aisha khan
2) It won’t let me respond to the business owner after their comment about not finding my name in the system so i will post my response here:My name, along with my husband’s, is on the lease of a car that is in your shop, (technically my car also, because we only have the one between us) but it doesn’t really matter as I do not wish to discuss this further. Nothing can really be done to make this situation better. There seems to be a repeated history of a lack of communication and openness from your service center as stated by other reviewers. We do understand that many businesses are short staffed and are taking longer than normal to complete things but if we were openly communicated this ahead of time, we would not be frustrated. We should not have to learn that on the day of completion our car is not fixed. And, we should not have to learn that by calling the center. Our 2 week estimate is well over a month now, and, again we understand that things are running slow, the timeline keeps getting pushed out every week, which is not really the issue. The issue is that we are told, “oh, actually no, your car isn’t ready today”, and then a new date given. We are only told this information on the day of, when we call to confirm if we can pick up the car. No one communicates to us, not even 24 hours ahead that your car won’t be ready. We all work with a large number of customers/clients, and it is common courtesy to give them a notice ahead of time if something will not be completed or if something has changed. We work long hours, we have to take time off and plan ahead of time so that we can pick up the car on XYZ day, in your normal business hours, only to find out that the car won’t be ready the day of. It seems like some business practices need to be changed so that customers will not be left frustrated. Thank you for taking the time to respond. Have a good day.——————————————————————-1) The negatives reviews are ACCURATE. The mentions of lack of customer service, lack of communication, inconsistency with completion times, and overall poor management is what this collision center is known for. Everyone working there seems to be on their own agenda. I understand that businesses these days are short staffed, but this no way to run a business. I even feel bad for the employees that work there because it seems like this behavior is not only faced by the customers but internally by the employees as well. Poor management all throughout. Also contacting Dawn Wheeler as suggested by the “owner” themselves won’t really do much. They tell you to contact her because they need a point person to take customers concerns and then will either say they are not responsible or will somehow change the conversation to blaming you instead. Regardless, you still won’t get your car, and your concerns will be ignored.Those who have had positive reviews seem like the lucky one but there is no guarantee you will get someone good and punctual to work on your vehicle. Good luck!
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June 2023 by Sam
The quality of work was beyond my expectations! My vehicle looks brand new!
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February 2023 by Darryll Compton
You would be better off trying to fix the car yourself. They had my vehicle for over a month found more damage after the insurance car rental ran out. They put in parts not approved by my insurance company and I had to pay the $1000 difference. They never advised me that my vehicle was finished. Got the car home and noticed something They didn't fix and contacted them, they never replied back. I have to buy and replace that part myself. I would have been better off doing the work myself.Services: Body & Trim
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January 2023 by Jason Wheeler
I had wrecked my Yukon and taken it to them to repair. It was an amazing experience! They said how long it would take and got the vehicle back to be way before then. I would use them again! Dawn Wheeler the manager of the shop was very personable as well all her staff.Service: Painting
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January 2023 by Edward Parsley
Went and got a estimate on my truck . I was thought this place was great . I had problems at the one down the street. But new leaf
