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March 2024 by Heather Wood
Employee went above and beyond to find something I thought they didn't have!!Clean store as well. Well stocked on products and isles are labeled what's down them.. enjoyed my experience today!!
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March 2024 by Ola Iya
Shout out to Kaila (manager) and Alex for making my experience shopping at auto zone Plainfield the best ever. These ladies went above and beyond to help me find the tools (ratchet and sockets, etc) I needed, not only did they help me find it , they put me through on how to use it, clearly they were both knowledgeable and I was really impressed. I asked a lot of questions, a novice me, but Kaila and Alex were patient , tried to answer all my questions to the best of their abilities while having the best attitude and temperaments. Thanks so very much for helping me out ladies -I am definitely coming back for my future auto needs and will be recommending as well, gracias ?
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March 2024 by Deborah Argenta
Store Manger Kevin set me up with everything I needed and changed my wiper blades. Just in time for the Spring rainy season. And he did it with a smile on his face. Great way to lead by example. I will drive out of my way to visit this location. In a retail environment full of meteorocracy you exceeded the expectation and went above and beyond A++
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March 2024 by Tia Poole
Went in to buy a fix a flat and asked for help with it. Rizzo and Arthur came out to help me, and once they got it up on the jack, they realized quick that the tire was not repairable. I had no way to get to a tire shop, it was almost 7pm and they were all about to close. It was cold and I had my 3 kids with me. Rizzo wasn’t going to let me get stranded! He went and picked up the tire I bought from Belle Tire, brought it back and put it on for me. I couldn’t thank him enough for the kind gesture. I hope he knows how much I appreciate it! I will definitely be coming back to this auto zone in the near future for parts I need. Thank you again to Rizzo & Arthur!
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March 2024 by Patricia Proffitt
Went in and found what we needed. Walked up to the register where a young lady stood. She was not very friendly. She was efficient. She rang me up and reluctantly looked up the price of a replacement bulb for my truck. My advice? Go to O'Reilly's.
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March 2024 by Clint Sigler
Always great service
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March 2024 by Nathan Oldham
When I was trying to order, the gentleman at the counter was trying to talk to someone on speakerphone while asking me what I needed. When I told him what I needed, he told me they didn’t have any in stock, and gave me a completely different price than online. The website said they had parts in stock and at a different price. I don’t think the guy listened and wouldn’t listen when I asked him to double check. Guess Advance Auto gets my business today, and why so many people are just ordering online from Rock Auto and other parts stores. Service just gets worse and worse for higher prices.
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January 2024 by Kayleigh Smith
Great staff! Called out of desperation after my tools were no match for the rusted bolts on my license plate holder and they were able to help me get them off for free! Greatly appreciated the help after a long day and will definitely return for my other automotive needs in the future.
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December 2023 by Jesse Miller
Staff is super nice at this location and I just got my headlights replaced at no extra cost! Didn’t catch the guys name, but I’m so appreciative! Will definitely be coming back to this location when needed.
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December 2023 by Bill Williams
I walked in the store to find one customer waiting and no one behind the counter. After just a few seconds I asked the customer waiting, anybody working here today. A young man rolled around the corner and said what do you need? I said I have a check engine light on my car. He rolled his eyes directly at me and said, do you know how to do it. I said no I don’t can’t you and he said I’ll show you how to do it so you can do your part, and I said forget it I’ll find someone else to do it and walked out.. never to walk back in. AutoZone has been my number one go to place for over 15 years… but they are no longer
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November 2023 by destiny tilton
I usually don't leave reviews but I felt like this one needed some recognition. I have been having trouble with my car starting up the last few days so I walked in the store and was instantly greeted with a smile from a young lady named Kaila she went out to look at my battery,come to find out my battery was bad she explained everything to me and I knew instantly she had knowledge about what she was doing most places try to over sell you and she was amazing at her job and DIDNT try to over sell me. I used to come to the store before she had worked there and would walk out because I didn't feel like I understood or was getting a good deal for what I would have paid for but now I know each time I come to the store I will always go right to her or ask for her. Shes so kind and I highly recommend asking for kaila when you walk in!
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August 2023 by Bruce Mosser
I won't name any names, but I'm glad I did my homework online before I went into the store or I would have certainly ended up with the wrong parts. Further training might be needed.
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August 2023 by Chloe Holding (TatoesMamaBear)
Great staff. Helped me so much. Ryan did an amazing job. Was quick and got the job done. This is my AutoZone by choice now :)Thanks guys!
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April 2023 by Jeremy Huffer
John in commercial has done nothing but but make me think he’s doing something received my first trans in December then one Jan 27 and going to get another today first one made tons of noise while driving second one leaked they were totally not flexible with me at all it seems there techs are not qualified to work on transmission John told me he would do labor warranty on first one now I can’t even get it I may get it for the second but it doesn’t even cover the bill that I charge they only pay $350 I lost out on fluid and he’s made this whole process a mess the customer that got me the transmission he’s working about them and not helping the guy that’s doing the work if he says he will call them or call you back it’s a 50/50 shot I’m ready to get this over with and I fill he’s very misleading
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April 2023 by Dominique Suggs
Lazarus was a big help! Definitely recommend going to him.
