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March 2024 by Sheila Henderson
Their pharmacy staff is horrible. Very unprofessional.
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March 2024 by keeley moran
Pharmacy staff is extremely rude. Told them my fill was an emergency at 9 am and they couldn’t care a less. Told me they would have it filled at 3 even though it’s an emergency. Found a different pharmacy in Plainfield to go to. I never do reviews on places but they need better staff who care about the health of their customers, they’re a pharmacy after all.
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February 2024 by sun creation
Very slow that's the first pharmacy who take so much time to give my precriptions i never tell my dr to send my precaution in here
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February 2024 by Aaron Waddill
Pharmacy needs to be trained on how to treat customers. Being rude and interrupting people is no way to run a pharmacy. If you hate your job don't take it out on the patients. As for the speed of service I was able to call and by the time I got an answer I was next in line piss poor performance.
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November 2023 by Julissa Ramos
Prescription refills take days and always a huge line and still not ready.
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October 2023 by Joseph Adams Jr
I would truly like to Commend The Staff at this Location. I receive my Regular meds from this Location and I will honestly say that they all do a Wonderful Job even when shorthanded. I wish Corporate would either give them More Money or get them the help that they need. I've seen them get cursed at and yelled at and and all there trying to do is get the Customers orders in on a timely basis. Sometimes they don't even have the Medication in Stock and that's not there Fault. I will give them a Kudos on a Job well done. Corporate, More Money or More Help. Good Job CVS Pharmacists. ????????
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October 2023 by Trinity Rairdon
Did I just wait in line for over an hour for a week-old prescription? Unfortunately, yes. But the pharmacy staff is always so, so nice (and sincerely apologetic) when I go into pick up. After standing in line and listening to everyone’s commentary, I can’t imagine the type of frustration these techs deal with. Not to mention the phone constantly ringing in the back.I know that it can be a major inconvenience to drive out of your way (multiple times) or have to wait extensively for meds that you need (often desperately), but you can tell the staff is trying their best with the amount of people they have. Patience isn’t always easy, but at least try to be kind to the individuals filling your scripts. Most of the time, these delays are not their fault.
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October 2023 by Sheryl Jones
My car was totaled a week ago so getting my medication depends on getting someone to drive to get them. Sent someone yesterday to West main location only to find out they didn't have them. Finally got the doctor to send to the east main location and called and automated message said the medicine is ready to pick up. Found someone to get them for me. They drive 15 miles to get them to find the pharmacy is closed due to no pharmacist today. Well, you could have added that to your automated message and saved my friend time and gas now I have to find a ride again tomorrow after being out of my medication for 3 days. Ridiculous.
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October 2023 by Danielle Ferguson
I transferred my prescription here after calling to confirm stock. I get there tonight after driving 30 miles out of my way to be told that it's out of stock. I said I don't understand it was confirmed in stock yesterday. Then Gina I assume the pharmacist, came to the window and said it's out of stock, I don't know what you want me to tell you. I said I don't understand how I can be told twice it's available then get here and it's gone. I drove 30 miles out of my way. Gina said you just keep repeating yourself I said I am trying to understand how this happened when I specifically told both people I talked to (one being her) about where I am coming from. I said this this was a wasted trip and time. Gina said well I tried to call. I said no you didn't, there are no missed calls or a voice-mail. She just rolled her eyes, shrugged her shoulders and shut the window. Didn't offer to check surrounding pharmacies or anything. She is a horrible person and doesn't care about customer service. Didn't care that my time or gas was wasted because she failed to make a phone call.
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October 2023 by Nancy Flowers
Just spoke with Chrissy in pharmacy for first timeShe was cheerful pleasant and extremely helpfulMy conversation with her this evening makes up for the not so pleasant calls
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August 2023 by Carolina Aguilera
This is my second time picking up medication from this location. The first time I was helped by a friendly pharmacist, who answered my questions politely. The second time I was assisted by Gina who could not be bothered by my question. When I asked her to kindly scan a CVS discount card for an out-of-pocket medication that is over thousand dollars. She stated she did not have any and that she needed to re-run the entirely translation And that that wouldn’t work for her.
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August 2023 by Emily
My dogs seizure medication was called in Wednesday by my vet. Just got a text on Friday from CVS that it was ordered and will text when ready. He only had a day left.Called the pharmacy to see what was going on, was told by a rather rude worker that it was called in on Friday from their notes and since it was a controlled substance won’t be in until Monday. My dog runs out today. Only advice call my vet back.The funny thing is that I heard my vet calling it in.I would highly recommended trying to get your prescription at a different location.
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June 2023 by Isaiah .Cortese
Went in on a Thursday to create a photobook for Mother's Day for my wife. Was told they could make it and have it ready that day. Was short on time and did not want to wait long, so I opted to swing by and pick it up tomorrow. Arrived the next afternoon to find the photobook unassembled on the printer. The only person trained to assemble the photobook that day just ended their shift and was leaving. They said they didn't want to talk to me. The other associate working began having what seemed like a meltdown since she didn't know how to assemble to photobook and began ranting to the other associate who was leaving. To deescalate the situation, I told her it was ok and that I could come back a third time to pick up the book. Come Saturday, I called ahead, just in case it wasn't put together. I was put on hold so the associate could deal with other customers. Regretted doing business with this CVS the whole time on hold. Finally got the book though and was put together great. There are some good people that work there, but they are understaffed and under trained.
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June 2023 by Shantel Manuel
Exceeded my expectations.Not much by what my experience was. Their service was very ❤️ . Brent did a good job Thanks.
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May 2023 by Suz P
The staff was friendly but the trip was not great. Cvs is always more expensive as a rule. I got a text saying my meds would be ready at a certain time. And I even got the text saying my meds were ready. The store is being remodeled, and the drive-through is closed. Because of this, the wait times are horrendous. Make sure you have an hour free to pick up your meds. The system will also say your prescription is ready when it is not.