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July 2025 by Davis Kayla
Very disappointed with my experience at Finish Line. The customer service was terrible — unhelpful and slow to respond. On top of that, my order arrived in awful condition. My order of clothes were cut as if the person opening the box wasn’t careful. The clothes still had sensors on them I just don’t understand. For the price I paid, I expected way better quality and basic respect as a customer. Won’t be shopping here again.
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April 2025 by Douglas Dayton
Love this place, but when I came in no one was in there shopping but me an not a single person came to talk to me or ask if I needed help . I had to go ask for 3 different shoes up at the check out counter. Kids need to put there phones down when they are at work but I still bought a pair of shoes . Finish line is the only shoe store I buy from . Need to step up your game Plainfield employees
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March 2025 by Dawn Morgan
Poor and when I say poor I mean it when it comes to customer service
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March 2025 by Tanya Grays
Great customer service. I enjoyed shopping there. Everyone I encountered was nice and helpful.
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February 2025 by Stan Rodrigues
Super helpful and enthusiastic thank goodness,
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September 2024 by Jayme Purkey
Bad customer service. Seems like they try to find every excuse not to accept a return. Will not be going back
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August 2024 by Focus Luis
Showed up at 5:48pm. Was told at the door they are closing the register that they are closed. I showed them the time that they don’t close till 6, they let me in. Every shoe my daughter picked they didn’t have the size for her, 4 pair to be exact. I can hear the employee relaying the size to the ear piece, with saying “I know I’m trying” “yah it’s them again” “I told them” and laughing with every response. The manager came out and told us we needed to leave, it’s 5:58pm at this point. We was rushed out of the store without being able to purchase anything. It was me and my 3 children, we were shoe shopping for school.
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August 2024 by Irina Jones
My favorite store. I would like good, friendly salespeople who moved quickly and sold goods.
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March 2024 by Jessica Smith
Lady at the counter had a attitude and manager assisting. Don't work in customer service if you hate your job. I placed an order for in store pick up. 2 days later and my order still isn't completed. The order was paid for as well. Call the store for a status update after one day. The guy tells me he put my shoes to the side for my order. Visit the store today day 2 for them to tell me I need to wait for an email that states my order is ready for pick up after two days of waiting. Absolutely not. Had an attitude for doing their job. Incompetent workers. I will not recommend or revisit. They don't care about customer service. What's comical is if I walked in and purchased the same said order I wouldn't have to wait 2 days for an email when all they have to do is place shoes in a bag with a receipt. I hope this gets to upper management.
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February 2024 by Robreana Brunson
Lady was rude at the register. Horrible attitude. I didn’t know what the issue was, but she clearly can’t cope under pressure with customers. Store needs an adjustment from her.
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August 2023 by Man Indy
Wonderful and smiling people.
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August 2023 by Kevin Wheeler
Rude and non-helpful employees. Its easier just to buy shoes online.
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August 2023 by Don E
Very smooth in and out
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July 2023 by Matt Curtis
Hands down the worst customer service I have ever received at a Finish-line. Employees are very rude and have 0% interest in customer service.
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June 2023 by Barbara Rady
I had a return that was an issue because I had used Paypal. The employees that helped me could not have been better. Finally, a good customer service experience! In this climate, good customer service is rare, so I feel like I need to recognize and give a shout out to the team that helped me.
