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November 2023 by Keith Parker
Hallmark Mortgage was awesome to work with, professional, available, and proactive in their communication. Neil Church was phenomenal and I would highly recommend him for such an important step as a new mortgage.
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November 2023 by Allyssa Umbanhowar
Neil was so patient with us through the whole process. He was knowledgeable and informative.
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September 2023 by Logan Inman
Neil is very knowledgeable and helpful throughout the journey of buying a home which can be quite overwhelming. He is quick to respond and enjoyable to talk to. Amazing person to have on your team throughout the process.
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June 2023 by Greg Howard
I recently had the opportunity to work with Neil as my mortgage agent during the process of purchasing a new home. While I appreciated their overall service and guidance throughout the transaction, I must express my disappointment with the inaccurate calculation of closing costs. First and foremost, I want to acknowledge the positive aspects of my experience with Neil. They were friendly, responsive, and appeared knowledgeable about the mortgage industry. They took the time to explain the various options available to me and provided valuable insights into the home-buying process. Their professionalism and prompt communication were commendable. However, where things fell short was in their calculation of the closing costs. Closing costs are a crucial component of any home purchase, and it is essential for a mortgage agent to accurately account for them. Unfortunately, Neil failed to do so, which resulted in unexpected financial burdens for me during the closing process. Not only did this miscalculation cause unnecessary stress and confusion, but it also put a strain on my budget, as I had to scramble to come up with additional funds at the last minute. I understand that errors can occur, but in such a critical area as closing costs, precision and attention to detail are paramount. Furthermore, I was disappointed by the lack of transparency regarding the miscalculation. Neil did not take immediate responsibility for the mistake, nor did they offer any compensatory measures to rectify the situation. This left me feeling somewhat let down, as I had expected a higher level of accountability and customer service.Despite the shortcomings regarding the closing cost calculation, I acknowledge that Neil provided satisfactory service in other aspects of the mortgage process. However, I would caution potential clients to closely monitor the accuracy of the figures provided and seek clarification on any discrepancies before finalizing their mortgage agreement. In conclusion, my experience with Neil was a mix of positive and negative elements. While they demonstrated professionalism and knowledge in many areas, the inaccurate calculation of closing costs and the subsequent lack of responsibility left a significant dent in an otherwise satisfactory experience. I hope that they take this feedback constructively and work towards improving their attention to detail and customer service for future clients.
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March 2023 by Jakes Olu
Neil and his team helped me get our first house to the finish line, even when I was not confident about the closing date. They genuinely proved to me their quality and professionalism. I very much appreciate your helpThank you!
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March 2023 by Nancy Highfill
Friendly, Professional, Accommodating, Creative. Communication came promptly and in all forms: phone, message, email. Qualifying for the loan I needed was done creatively. Important material was transmitted using an encrypted online system which was very convenient.
