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October 2023 by Maddie Criss
Terrible experience with appointment. I called the store and was told to bring my car in the next day. I brought my car in at the specified time, just to be told I didn’t have an appointment and needed to make one. I made one in the store for the next week for an oil change, spark plugs, new tires, and to look into why my brakes were squeaking so badly after this same shop serviced them the month prior. At check in the manager, Bud, recommended a tuneup and referenced a screen of prices behind him that included the spark plugs and overall fuel system flush, I agreed. He told me it could take 3-4 hours so I should drop it off. Received courtesy inspection an hour later stating I needed all new brakes and rotors(the exact work I had done with them a month prior) so I called the store to ask why and was told it was a mistake??? I hadn’t heard from anyone all day so I called the store around 1:30 and was told they had about 30-60 minutes of work left. Went to the store at 4:15 after not hearing from anyone and they hadn’t even started putting on the new tires. I didn’t leave the shop until after 6, coupons I had were not applied, military discount not honored, and the only reason given for how long it took was that they had a lot of walkins and other appointments.
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October 2023 by Michael Dale
The service was good they need more employees made a appointment online come to find out they don’t have a full staff so the online appointment was a waste had the vehicle there a extra day
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October 2023 by Jamie Thomas
They were fantastic. Got me in quickly and I had a new tire in no time.
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September 2023 by Nancy Flowers
Karen and her newest employer took awesome care of me todayI was a nervous wreck and Karen is a true professionalI would recommend Karen and new assistant
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September 2023 by Jerald Q.
Called and was told they close at 7 got there at 5:20 and they said they closed at 6. I needed a tire changed. I told them my tire size three times and they repeated it to me wrong all three times. I asked if they could change it they said no even though they didn't "close" for another 40 minutes. Very frustrating do not recommend
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September 2023 by Janna Pratt
The required work was performed in a very professional and timely fashion. The customer waiting area was very comfortable, and I used the coffee/tea maker there to make myself a nice cup of hot tea. There used to be a great snack vending machine in their waiting area, and it unfortunately has been removed.
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September 2023 by Kevin Bennett
Great customer service !!! I would definitely recommend Pep Boys in Plainfield Indiana . They are polite, and have fair pricing. I would recommend them .
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August 2023 by Jeff Snapp
Chris scheduled my 1971 Chevelle in just a few days to do a brake inspection and tire rotation. Everything went a Terrell came out and explained explained everything to me. I even got to see a picture of his little girl. Who he claims he not spoiling???
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August 2023 by Lorre Beth Nuckols
Thank you Christopher for getting my daughter's car in quickly to repair her flat tire! And for Grayson who found another tire that was about to go flat! We greatly appreciate both of you & will schedule for maintenance services in the future! Kind regards Samantha & Lorre Nuckols
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August 2023 by Sylvester Foster
I don’t know how your rating is so high when you guys are the worst in your industry? Why would you put regular nuts on my wife vehicle ? She caught a flat and I can’t change her tire because you all have put nuts that don’t go on the truck… on the truck!!
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July 2023 by Brian C
I decided to replace my front brake pads and rotors with Pep Boys, though, I shouldn’t have. The $672 estimate (I had a $40 coupon) is outrageous for brake replacement. My brother has an identical car model, a 2017 Hyundai Elantra, and for the same service, he had a significant difference in cost with Malless Automotive. I’ll say that I’m the fool because I didn’t bother consulting him beforehand. If you’re looking to go here, you might just get an overpriced service.
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June 2023 by Charlotte Neiswinger
I was very impressed with the guys at the Plainfield,IN location. They were pleasant, quick and just awesome in general. I was from out of state and had an issue with a tire and they helped me out very quickly! Great place and great service!
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June 2023 by Cewcee
i won’t take my car to any other shop . They really care about the customer and make sure to get you back on the road as safely and quickly possible. very refreshing experience compared to most the other shops around . SUPER SATISFIED!!!
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June 2023 by Tammy Barrett
We were coming to town from Missouri and found out halfway through our drive that we had a tire leak. We got to our destination and went to Pep Boys close to closing time. They got us in and plugged our tire. Thanks Bud, Chris and Grayson!!!!
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May 2023 by Rydia Ry
DO NOT GO TO THIS PLACE!!!!!!!I took my car there to get an alignment, waited a good hour when i had an appointment and got there early. They said my tire rods are bad so they couldnt do the alignment. when i get back home and check them they are perfectly fine it was my wheel barring.THEY WILL TRY TO SCAM YOU. They tried too charge me $700.This business is Terrible and so are the employees.
