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May 2024 by Patriot Man
This has got to be the slowest and unorganized pizza place I’ve ever been too. If you want to wait an hour for food, go here
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April 2024 by Kiara H
ARE YOU FLIPPING KIDDING ME!!! What the hell is this!!! Count your freaking days pizza hut. This is seriously unacceptable!!! AT THIS POINT SHUT THIS LOCATION DOWN!! If you don't care about your customer service why are you even working there!!!! WHY WOULD A RESPECTABLE MANAGER LET THEIR EMPOLYEES SEND THIS OUT!
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April 2024 by Donna Roberts
I just wanted to thank "Jake" at the E Main St, Plainfield, IN location. He resolved a problem in record time... even though we had a bad phone connection.Jake, thank you again... you're an asset to the company!! ???
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April 2024 by Danie F
I wish I could give it a zero. I visited Plainfield for spring break this past weekend, and let me tell you, this Pizza Hut is the worst I have ever been to. I placed my order online for carryout. When I arrived, three workers were at the second register having the best conversation of their life and never acknowledged me, but they all laid eyes on me. I stood for a while, and finally walked down to where they were standing. They stopped talking and just stared at me. I asked can someone help me please. Finally, one of the ladies said what company are you with? I stated none, I am here for my carryout order. She then says oh it's the first register. We then walk BACK to the first register. I give her my name and she lays the receipt for me to sign, which I did while she went and got the food. She came back and just laid the food down and proceeds to stare at me. I ask if I could have a bag for my wings and she just continued to stare at me. I said never mind and got it myself. I let her know that this restaurant is the weirdest restaurant I have ever been to. Once back to the hotel, I open my wings, to find out that it's short by 2. I didn't want to drive back to the restaurant and deal with the weirdness, and just decided to let it be, but NEVER AGAIN!!
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April 2024 by Earle Burns
Called in our order, picked it up and brought it back to our hotel.Walked in to pick it up, place was an absolute disaster. Employee’s walking by me waiting at the counter, employees reeking of smoke and just acting like, and I’m truly sorry, but trash. The men’s bathroom was so disturbing, I actually went and used the women’s. And I use port-a-John’s on our worksites, so it takes a lot for me to be disgusted by a restroom.Got scoffed at when asking for a ranch dipping sauce, that was paid for and on our receipt, but not in our pizza boxes. And then asking for Parmesan, red pepper flakes, and a few plates, it was like I was asking for their social security numbers or something. The trashy lady even said, “We should charge you an extra $100 for all the extras.”The pizza wasn’t cooked all the way, still had raw dough. This is not hard science, as you just put it in the oven and let it roll on through. Oven is set up wrong, or dough is being prepped incorrectly. Our brothers own pizza shops at home, so we know. But after driving for 10 hours, and being 9:30 at night, it wasn’t worth what I knew would be an absolute nightmare of an inquiry.Pizza Hut should drop this location immediately.We love Pizza Hut, it’s our favorite big brand chain pizza place. But this was quite possibly the worst pizza, and location, I have ever experienced.
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March 2024 by Will Zurcher
Terrible experience. Ran out of dough, would not give me a refund, went online customer service and would not let me enter a store location and move forward. Do not
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February 2024 by Crystal
Order $65 worth of food which included 2 pizzas, bread sticks, 8 piece boneless garlic parm wings and 6 baked wings. The first pizza was great. The second has hardly any toppings was mostly cheese and sauce. The boneless wings had absolutely no garlic parm sauce on them at all.
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February 2024 by Lethal Fourtwoone
Pizzas were ok and the cheese sticks were good. The hot honey wings and large pizza were both a bit light on the honey habanero flavor.
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February 2024 by Penny Taylor
Loved the new pepperoni hot honey pizza!
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February 2024 by Eric Olsen (Master Chief)
Worse pizza place I've ever been to. We had to wait for 20 minutes to be seated (no customers in the restaurant). Had to wait almost an hour to be waited on, went to order food to be told, the only food they had was medium and large pizzas. I will never eat at this place again.
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January 2024 by kent odom
Placed a pickup order on the app so the wife could pick it up on her way home. The order included a 2-liter. When the wife asked about the soda, the guy behind the counter decided to lie and fight with her saying there was no 2-liter. When I called to discuss the issue, no one answered the phone after calling 3 times. AVOID THIS LOCATION.
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December 2023 by Jeremy Hicks
I called ahead to ask them if they had dine in service, and they said they did, so I took my family. We stood there for about 10 minutes with no one coming to the front, even after we rang the bell. A lady with pink and blue hair saw us there, as well as a server and neither of them even acknowledged us. Didn't say hello or anything, he pink haired lady actively avoided us. Don't give them your hard earned money, there are plenty of other pizza places that won't refuse to serve their customers,
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December 2023 by Kreig H.
Dumb staff. Forgot chicken on our pizza too. Waited in line for 20 mins. Food was ready the entire time
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December 2023 by oscar mata
Worst customer service ever.They should close this place. or hire good workers pizza was ok but service so bad.They pass in front of you and they don’t ask you if they took care of you or if you need something nothing at all.
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December 2023 by Joan Williams
Have t had the pizza and a while and it was very good as well as the bread sticks.
