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March 2024 by Kelly Clinkscale
Best hotel experience I’ve ever had. My boyfriend and I travel the country for our work, staybridge has offered one of the most comfortable experiences for not only us but also our cat. Every employee is friendly & helpful, you never pass a single one that doesn’t greet you or ask how your day is. Highly recommend!
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March 2024 by K H
We were driving from Cleveland to Southern IL recently. I had surgery in Cleveland and we were on our way home. The day after surgery we found ourselves in a snow storm on the other side of Indianapolis and knew we needed to stop for the day/night. I found a Cracker Barrel at this exit so we stopped to get some food while we decided what to do. We then realized that it was NBA all star weekend so a lot of the local hotels were full. My husband called Staybridge and explained our situation. They were so kind and helpful. They made sure we had an ADA room as I needed the bars to help me in the bathroom. And to our surprise on arriving at the front desk Ness had explained our situation to the manager and they were able to adjust our rate. The room was clean and the bed was very comfortable. I was in a lot of pain so having a clean comfortable room with kind staff was huge for us.
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March 2024 by Rhiannon Terpstra
Comfortable, home feeling
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December 2023 by Gregory Hodges
Very clean room, helpful and kind employees. Would definitely stay again.
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November 2023 by Megan Rhodes
I stayed there a few weeks ago and Shawn & another girl working were not helpful. Shawn got an attitude with me for no reason. I remember her name because I heard the other girl call it. Customer service was awful! I asked shawn to come help me look at my TV and she just said ‘well, I don’t know how to work it’ and that was that. The GM is extremely rude because of his smart mouth comments he makes. It was ridiculous. Extremely disappointed!!!! My room also wasn’t ready at 3:00 pm check in time and come to find out, there was a different CLEAN room they could’ve put me in because I heard them do it for another guest. FIGURE YOUR EMPLOYEES OUT!!!!!!
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October 2023 by Danny Pell
Clean nice rooms, breakfast was good, staff was very helpful and
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October 2023 by Terri Verbeeren
Booked a block of rooms for wedding and they were awesome! Highly recommend them!
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October 2023 by ed petruccelli
The room was very nice. Breakfast was very good a lot of choices. The staff was friendly and helpful! A lot of little restaurants and kind of stuff in the area great for a
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October 2023 by Scott Smith
We met some family and hung out in their room. It was clean and spacious.
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August 2023 by Alexander Vasquez
Loved my stay here. The room was really nice. I liked the full kitchen amenities and the lounge area in the room. Definitely felt like a home away from home.The staff here was especially nice. Dave Torres was very helpful and super insightful. He gave us tons great recommendations in the area and honestly just made us feel so welcomed. Amanda and Sean were also very nice and helpful as well.There's a pool, free laundry, gym, very nice breakfast options, cable TV, very steady wifi. No complaints on my end.
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June 2023 by Galleta R.
Breakfast is amazing was here for two weeks for a work trip and it was just the best !
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June 2023 by Robb Gerken
They have No quiet hour , so party on the patio outside kept me up till 1:30 am. Called and complained 3 times and they only said I will tell them they are getting complaints but couldn't do anything about it.Noteworthy details: Breakfast was good
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April 2023 by Eric B.
As we had an early flight out of IND the next morning, Gayle and I decided to stay near the airport the night before instead of driving all the way in from Bloomington. After 3 nights of relatively cramped stays at 2 different Fairfield Inns, I went for a Suites option this time, as we enjoy having a little extra room. This is a nice IHG property, which is located just a few miles from the airport. We left too early the next morning to try the breakfast, but other than that, we had a clean and comfortable stay here. The usual things I like (good Wi-Fi, strong showers, comfortable bed, decent coffee, and places to spread out) were all there. The price was right as well.
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March 2023 by Daryn B.
Love the bed! I so wanted to cancel todays plans and just sleep in. In fact the whole room was comfortable. Instead of the standard room one gets a mini apartment with a kitchenette. The room was clean and quiet. The shower had good water pressure and decent temperature. Few nearby restaurants and the airport is one exit up the interstate. Breakfast was standard fare. Great place for a stay both over night or extended.
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February 2023 by Sami Turnbull
It seems ownership must have changed since I last stayed here or something internal changed because hotel is very dirty, outdated, and food was minimal. One of elevators don't work and the other is very slow with outdated expired certification. TV remote had to be fixed upon arrival, alarm clocks aren't plugged in, nothing for coffee in room had to go to lobby for it. Use to love this place but would never stay again. On a positive note the guys that were here at check in were great only positive thing I could say about this place.
