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November 2023 by Deb Adams
I want to share the awesome experience I had at value city furniture in Plainfield yesterday! From the moment I called and spoke to Gus, I totally felt at ease! Gus assigned me to the most knowledgeable sales representative I have ever met! I had the pleasure of working with Kris! Not only was he very knowledgeable in sales, he communicated the sales to in a direct manner! The sales was totally awesome and handled very professionally! At the end of my sale, I was introduced to John, who was also fantastic! If anyone is looking to buy furniture from Value City, I can highly recommend this team!!
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November 2023 by Lana Nichols
We have a long driveway. The truck wouldn't fit under the trees that is next to the driveway. They carried the furniture up to the house. These to guys did an outstanding job.
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November 2023 by Shannon Fuller
Bryce Long was our salesperson. He treated us with the upmost respect for our time. He wasn't pushy or awkward about what we wanted and gave us his undivided attention when it came to getting us the best deal! He was very relatable. Our family felt comfortable in our choice and he made it happen!
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October 2023 by Angie H.
So we went into the store on Saturday October 28th, 2023. The manager Nathan Mitchell is so rude and didn't want to speak with customers. Once he finally came over was absolutely rude. We never could get an answer for a price of the bedroom suite we came back in to purchase. We was told at first that we could get 10 percent discount and do the 36 months financing. Once we spoke to Nathan he said absolutely not. I said so you would rather lose about $12,000 in sales for a bedroom set. He said yes and he didn't care that he was also losing a sale for 3 more bedrooms, a loft , and dining room furniture. Nathan Mitchell lost our business. Plus he also lost the company money plus the salesman money. I feel bad for Pete and Larry who have to deal with Nathan the manager on a daily basis. He said he didn't care because he has managed the store for 4 years. I have never in my life met someone in management so hateful and rude. We went to Ashley home store and purchased a new bedroom set along with a new mattress and box springs. They treated us with the utmost respect. If your looking for furniture avoid Plainfield Value City Furniture. I recommend going to Ashley Home store and speaking with Jimmy.
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October 2023 by Adesa Lloyd
Kelli Dunbar, was very friendly and willing to assist with my furniture needs. I really like how she made me aware of the store discounts they had to offer. I look forward to working with Kelli in the future.
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September 2023 by jennifer foley
Randy was extremely helpful and knowledgeable. We told him what we were looking for and he lead us straight to our perfect couch! Moving from Indy to Cincy next month and he was able to have delivery set to our new address! Thank you so much Randy Poynter! And CONGRATULATIONS on your upcoming adventures! ? ✨️
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September 2023 by Tiffany Dillard
The delivery crew headed by Eric was EXCEPTIONAL!!! I will always request Eric. We recently had a sofa delivered to our basement and the first crew dispatched caused significant damage when bringing the furniture down on my walls and wall trim. I signed a waiver prior to them moving the items in so I was prepared for this. However, when Eric and his crew removed the sofa there wasn’t a single glitch! He was polite, professional and got the job done beyond what I was hoping. As I totally expected more damage to my walls the 2 nd time around. I couldn’t be more pleased! Keep up the hard work Eric - it’s so very appreciated
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September 2023 by Katie Hacker
Randy was awesome!! He answered all our questions and checked in just enough to not be overpowering. I will definitely be back to buy my next round of furniture from him!
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September 2023 by Sarah Miller
Delivery guys were great (David and Eric). Helpful. Courteous. Friendly. I didn’t receive a call prior but I was given tracking info via email and tracked intermittently. Original Delivery date was delayed due to one piece of the set not being loaded but all is well that ended well. Very happy with the quality and look of the table and chairs as well!
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August 2023 by Allissa Chesser
Amazing service. Everyone was friendly and helpful but not pushy. We love our new couch and the protection options that came with it. We will definitely be coming back for all of our furniture needs!
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August 2023 by Robert Montgomery
Your sales team were pleasant helpful and efficient! Add it up True Customer Service! And your delivery team polite and great team work not mention they work so fast! And we bought like a scratch and dent your delivery team even asked to Mark in the blemishes after they finished you really could not tell those spots! Now from start to finish A1 service. You know that’s hard to find these days, you wonder where’s service anymore! So thank you for taking us back when service really meant something! ??
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August 2023 by Patricia S.
I recently bought two new mattress and box springs from value city furniture in merrillville Indiana had paid this off paid for delivery fee and haule away fee what I didn't get was the service and set up and haule away for old mattress and box springs. The service men damaged my home was late (4:15) yelling and screaming at me where's my money and left the two old box springs and mattress on the side of my building were I was contacted by my hoa they need to be removed or I will be getting a fine if I need to pay more money or the fine someone will be getting this bill! Will never shop there again and I hope others that go in this store stay out !
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July 2023 by Julie Newlin
Curt and Joe Did a great job on the delivery, Hard-working, polite set everything up. I love my new furniture. Thank you so much value city.
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July 2023 by Amita Xiong
I just want to say Larry and his staff were very welcoming! They did not give us any pressure to make their sales. But instead, they made sure to provide us with the type of style and present each customized colors that they have to offer to us. Gustavo made the experience so easy for us and provided us info on their protection plan. Thank you Larry, Gustavo and your staff yesterday for making us leave happy with our purchase!
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July 2023 by Mason Dunn
Great deals! We'll explained warranty and worked to get the best deal on delivery! Best value for your dollar for sure.
