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March 2024 by Rachel Winchell
Not only are you guys absolutely rude but have no common business courtesy. If you know you will be closed and have appointments why not call those listed and cancel and let them know? It's quite simple if you honestly think about how businesses are ran.
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November 2023 by Heather Moss-Baker
My bullmastiff has went to this clinic since he was a baby, even before it was owned by VCA. After Dr. Haithcox left, this clinic has gone completely downhill. While there are still excellent vet techs; frankly, the only saving grace for this clinic, there is not a full-time Vet on staff. Just contracted vets and management that does not care about your animals.My husband’s truck was stolen and he had to use my car to get to work. My bullmastiff had an appointment at 4:00 for an ear infection. I called the clinic and explained our situation. I asked if we were 5-10 mins late could we be seen. Whoever I spoke with apologized for the recent event and stated each appointment had a 10 minute grace period. My husband raced home from work to get my dog to this appointment. We arrived in their parking lot at 4:09. When I went inside the receptionist stated she had been informed by two people in the back that we would have to reschedule. She seemed uncomfortable sharing this information, when I asked why we had to reschedule, as we had made it there within the 10 minute grace period, she stated, “Well it’s 4:11 now.” When I became upset, as any person would in this situation, and expressed I didn’t understand how they would be kind on the phone but then not see my animal, especially after I had called to ask, the situation further escalated when the office manager emerged from the back and became confrontational. She didn’t even attempt service recovery or to work with us, she further antagonized the situation. I did raise my voice and her answer was to threaten me with the police. Is that how she handles all situations? When their clinic is clearly in the wrong and not honoring their word, if you get upset, she threatens you with the police. It’s laughable. She expressed she didn’t care if we ever returned, and continued to engage with us even as we were leaving. It’s obvious professionalism is a skill she has yet to develop. I did curse at her and I would do it again. After nine years with this clinic, this is how they treat long-standing clients? It’s quite clear they do not care about your pets just their bottom-line and their time. They don’t even honor their word.Thank you for mailing my dog’s records. At least you had consideration to do that. You forgot to include my second dog that had received care there. If you thought we would ever return there after your treatment of us, no worries. I’ve already re-established my dogs with another clinic. The office visit at the new clinic was $55.00 vs. VCA $76.00. An ear cytology at the new vet was $38.00 vs. $76.00 at VCA. Medication for my other dog was $96.00 vs $115 through VCA. We will never return, and I encourage others to not to attend this clinic either, unless you want to be nickel and dimed and treated poorly. Once the kind vet techs move-on it’s just a full rotating door, makes you wonder why this clinic can’t keep a staffed veterinarian.
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November 2023 by Suzy Stroup
Went with my bf to bring his cat in to be seen and they are so much more expensive than my vet. They weren't transparent about the pricing and services we received at all, and one of the ladies in the office was talking bad about another one of their clients. We probably won't be back.
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July 2023 by Lisa L.
Pull up on Monday about 5 pm. Walked in and needed help because my German shepherd was gravely ill. Spoke with a receptionist at the desk and she asked me if I was a client. I said yes. She left and came back. Then she said they don’t do emergency care. Then she gave me names of animal hospitals. My dog laid in my car and died in their parking lot. Had to take her to Crawfordsville road in speedway. I will Never take any pet to vca plainfield.
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February 2023 by Jeanette Miller
Thank you all at VCA for trying so hard to save our Lucy. She was so very special to us and it warmed our hearts that you sent such a beautiful sympathy card.
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February 2023 by James Waanders
Dr Haithcox is extremely professional, timely and caring. Her staff contacted me the next day to check on my pet and addressed my concerns.
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December 2022 by Nigel Barretto, Realtor
Pickles loves visiting his vet at VCA. Friendly staff and great service
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December 2022 by Megan Berg
Seriously exceptional service and staff. My poor baby just had to have his leg amputated. Kayli and the other techs kept me updated the whole time they were in surgery, Dr. Haithcox let me blow up their emergency text line with concerns about his first night in recovery. They’ve really been so wonderful through this devastating time and I wouldn’t want my sweet boy to be under anyone else’s care.
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October 2022 by BM Magaw
We said goodbye to our beautiful boy today. He was rapidly declining with an unexpected illness. Within a weeks time he went from happy go lucky to not eating and struggling to breathe. Dr. Boone took labs and diagnosed him quickly. Within 24 hours watched him struggle and decided it was best to stop his suffering. Dr Boone made a space for us to last minute to put him to sleep. Tiffany was extremely compassionate and was affectionate with our boy even after he had gone. Thank you for taking care of him as best as anyone could under these circumstances. I’m sure Hades is so grateful for what you did.
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October 2022 by AM Collins
We said goodbye to our beautiful boy today. He was rapidly declining with an unexpected illness. Within a weeks time he went from happy go lucky to not eating and struggling to breathe. Dr. Boone took labs and diagnosed him quickly. Within 24 hours watched him struggle and decided it was best to stop his suffering. Dr Boone made a space for us to last minute to put him to sleep. Tiffany was extremely compassionate and was affectionate with our boy even after he had gone. Thank you for taking care of him as best as anyone could under these circumstances. I’m sure Hades is so grateful for what you did.
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May 2022 by Shaun T
Staff is really nice and great with my dogs. They are just so expensive! I don't understand! I can get the same quality and service for a third of the price. I love animals but there is no reason I should be paying more for care for them then I do my children. Went for blood work and vaccinations. Wasn't even told pricing until after my card was ran (I understand partially my fault). 650$ for vaccinations and blood work! Wow! Crazy then to be told that it would be another 1600$ for dental care. That is absolutely outrageous. I priced other places and found that I have been taken advantage of by VCA for years in terms of prices for vaccinations, exams and monthly medications. I recommend doing research to find affordable care.
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April 2022 by Lori Hile
Years ago, when this location was an independently owned clinic (Plainfield Animal Clinic) we took our dogs and loved it. We decided to adopt a dog in 2017 and found our former vet taken over by a corporate entity in VCA. They do literally everything they can to add services and tests to inflate the bills. They are not really upfront about pricing until AFTER they’ve examined pets and run tests. I have every bill for everything I’ve spent there and the costs have far out-paced today’s inflation. The $65 for Apoquel Rx costs me 25.20 at Walmart. Rx dog food is also marked up beyond online locations. After paying a huge amount of money for special ear infection medicine a month ago, the dr said my dog’s ears would need to be rechecked in 4 weeks, but failed to explain there would be further charges for that. They are definitely not transparent in pricing. I have stuck with them bc they are close and my dog doesn’t fare well in the car. But I will need to be finding a new care I’m afraid.
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March 2022 by Breanna Speas
Micky and Dr. Haithcox are AMAZING! They are both so sweet and understanding. We had an emergency right at closing time and they both stayed after to ensure we were taken care of. I would highly recommend them to anyone. They truly were caring, compassionate and went above and beyond. Thank you so much.
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March 2022 by Joel Donadio
I took my cat there to get neutered and everything went smoothly and everybody there was extremely kind! I would recommend this hospital!
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February 2022 by Jessica P.
These people truly love their jobs! They understand your pet is family. After having my Lola for 15 years, moving to Indy she had to have a new vet. They were all so good with her. Yesterday I had to say goodbye to my sweet Lola. They offered me everything in their power, they did not rush me, you can tell they care!
