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March 2024 by kimberly lackey
I had a wonderful experience today when I met the manager Miss Abby and she took care of me today... no hassle very good customer service ?
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March 2024 by Emily Law
Darlene is THE best person because she was able to help me yesterday. I had a ring stuck on my finger and had stopped at another jeweler because it was right there. They told me they couldn't help me and to call the fire department. I made a quick call to Zales and Darlene answered. She suggested I try Windex and that she would stay on the phone with me. When I told her I wasn't at home she asked where I was and since I was so close she told me to come on over and ask for her. She was already set up to help me when I walked in and it worked!!! Darlene saved my finger and my ring yesterday. Wonderful person and so happy to help me. Thank you again, Darlene! You are amazing!!!
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March 2024 by Ashley Hildebrant
Darleen and Abby did great at helping us find some new watches! We did a Bulova one and citizens! Also walked out with some new Emerald hoops! Thanks for an easy process and good experience ?
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February 2024 by Adam Jackson
Outstanding service! I didn't feel any pressure and it was an incredibly straightforward process and the service was seriously amazing and very knowledgeable. Highly recommend even just as a way to get some ideas
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February 2024 by Elizabeth Alston
Darlene is absolutely AMAZING!! She was so helpful when my fiancé picked out my engagement ring. We went today to pick out our wedding bands and she was so helpful. She got us all set up and did a great job of explain everything we needed to know. She's always smiling and super helpful even when it's just a simple cleaning!
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February 2024 by Mary Maddox
Great experience!! Very Very pleasant professional assistance ????. Darleen and Abby were so helpful and caring, an absolute pleasure to talk to. We were treated like family. When Rosie came in she had a great disposition too.
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February 2024 by A Hood
I went into Zales today to buy a chain and not only did I buy the chain I also bought a ring I had been looking at. The ring I purchased had an excellent sale on it so I couldn’t resist. If you are looking for something for your wife or husband, go to Zales in Plainfield, IN at Perry Crossing and ask for Darleen or Abby. They were both very helpful and the nicest two ladies you could ever ask for. The Picture I posted below is the ring I traded in(on the left) and the ring I purchased(on the right).
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December 2023 by Yeah Yeah
Abby is a wonderful zaleswoman. She helped us get a new ring when mine broke. It looks great and can’t wait for it to come in. Pictures includedAlso, my beautiful wife wanted to mention that Abby was so fun and made our experience perfect. We got along with her great and think she is the best and deserves a huge raise and at least three bonuses.
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December 2023 by Dale Riley
I have been looking for a men’s solitaire diamond ring for a long long time. My fiancée went to Zales / Plainfield, and found a ring. After sending me pics to make sure I liked the setting, she depended and trusted the sales associates to place a good quality diamond.70 cwt into the setting. She hasn’t had much experience with looking at diamonds, so the trust became very important. $3000 dollars I1/G diamond- she gave me the ring for an early Christmas present this year - the diamond just didn’t have the sparkle I expected, and at the time, I didn’t know the cost. After learning of the cost, I took the ring to another Zales store and had them put it on their 10x. The stone is the worst diamond I have ever seen placed in a piece of jewelry. The Zales person who helped me, commented, that looks more like I2. The inclusions are much more severe and numerous than indicated on the IGI Certificate. At $3000 (diamond cost only) a “Hearts On Fire” wouldn’t be expected…..but it should certainly be alot better than this.12/12 - update: Abby and Zales are working very hard to resolve this issue. Efforts are greatly appreciated. The customer service aspect of this is 5+ stars so far.
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December 2023 by Kelsey Middleton
Darlene, Emma, and Abby were so kind, attentive, and helpful. I came in to resize my wedding band and as luck would have it, the company was having a special event which was the same people who made my set back in 2019. They offered me an iced sparkling drink and homemade cookies. I was well taken care of, even when I wasn’t buying anything.Dan was also a sales associate which I didn’t interact with, but I observed him working with other customers with the same demeanor as the ladies.Overall, very happy with my visit!
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December 2023 by Kory Johnston
Dan was amazing he put in the effort multiple days and nights to try and help me find the right ring for my fiance he went though and tried to custom create a ring and everything. And even with all the time and misguided direction from me he never once made me feel forced or pressured to buying any ring or even a more expensive ring he was only worried about helping me find the ring that was exactly what she wanted. By far would say he made the whole experience great.
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December 2023 by Kay M
Despite my issues placing an online order Darleen greeted me with a smile and was very pleasant to work with! Her & Micheal with customer care was able to get my order placed! Thank you so much Darleen ?
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December 2023 by Justin Wilde
Stopped in here just to take a look around and was greeted by wonderful staff with great attitudes! Long story short, I walked out with a beautiful custom ring for my beautiful wife. Thank you all so much for your guidance and help! God Bless!!
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October 2023 by Patricia McGill
Darleen was super friendly! Never was pushy. She saved me as much money as she could. Would 10/10 recommend this store to anyone. Wonderful experience!!
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October 2023 by Susan Grimes
Darlene and Abby were fantastic help with my earrings and the repair. Check out Zales, they are customer focused and very helpful!
