Family Express is a family owned and operated chain of convenience stores in Indiana, known for tasty food and friendly service. One customer calls it the Disney of gas stations, with their food being a best kept secret. Many praise the amazing customer service, noting staff go above and beyond to make things right for the customer, such as quickly resolving order mistakes with refunds and free items. The stores are described as clean all the time, with lots of choices, and staff are not hesitant to assist. However, some critical feedback mentions that attendants can sometimes be not friendly, not answer questions, and act super tired. A common complaint is about store hours, with a suggestion to stay open later on Saturdays as the lot is often packed. Despite this, many customers find the location amazing and plan to return more often.
They have amazing customer service , i didn’t catch her name but a younger lady with glasses was such a great help !
September 2023
Great place lots of choices, just all three times I went this week their attendants were not friendly, didn't answer questions and acted super tired or something.
June 2023
Great place lots of choices, just all three times I went this week their attendants were not friendly, didn't answer questions and acted super tired or something.
