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December 2023 by Holly Oliver
Kind, helpful people! Appreciate the fast service! See you in January for our news phones! Thank you so much!!
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November 2023 by Benjamin A
Janelle and the team at the Plymouth T-Mobile are AWESOME, fantastic customer service! Went above and beyond to help.
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October 2023 by Riley Woolley
I’m done with this company. They say one thing and then do another. I get talked to like I’m an idiot. They don’t empathize for the customer when the customers service is bar none. This company is a bunch of crooks
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August 2023 by Marla Timm
Had problems with our home internet gateway. They swapped it out with a new model for free and we're all surfing the net again with no problems. The associates we're very knowledgeable and friendly and the store was organized and clean.
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May 2023 by Alyshia Fenton
I absolutely Love this store, the staff are always friendly when I come in. Very helpful and patient when I have annoying questions they probably get thousands of times a day☺️.
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March 2023 by Cristy Keller
I switched from Android to iPhone and it was a struggle to get data transferred, but CHEYENNE made it as painless as possible- going WAY ABOVE AND BEYOND! Such a pleasure to work with her and Janelle!! Best customer service I’ve ever encountered with Sprint/TMobile in the 15+ years I’ve been a customer.
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Worst t mobile we have ever been in. Customer service is awful. The 3 girls that were there the day we went in acted like they hated there jobs. You need new employees there. Our 3rd bad experience at this location
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December 2022 by Andrea Henson
Staff is friendly and professional. They always make sure we get quality service and proper promotions.
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October 2022 by Cindymae Forsythe
If I could give 0 stars that would be more accurate!! Your staff at plymouth office are rude and I will never go there again!
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October 2022 by Nasty Nate
Worst experience ive ever had in a store and the network is worthless even w their "magic box". I would recommend them to somebody I really don't like and no one else
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July 2022 by Tracy Nowak
I was with sprint before they transitioned to T-Mobile and now my phone doesn’t have service 90% of the time .Took my phone in to get a new chip and it still doesn’t work in my area . Hope I don’t need to make an emergency call when I don’t have service . Not too happy right now
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December 2021 by Brandon Parks
Very friendly staff, had gone in to setup my Wife phone which was not connecting properly. They quickly figured out that the sim card was bad replaced it and got us out the door without any hassle.
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December 2021 by Larry Williams
Janelle, the best customer service I have seen in a very long time. My wife and I have covid concerns and did not want to go into the store. Janelle was kind enough to come out and show us phones. She set up a contract and brought our phones to us while we waited in the car. She sanitized everything before we received them. By the way, it was 34 degrees and raining.
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December 2021 by Lonnie Stutler
The store manager at this store is super! She goes the extra mile to help. This is what keeps me at T-mobile.
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July 2021 by Christina Cassel
Janelle and her staff are very friendly and helpful. I was greeted when walked in and the Manager Janelle tried to help me resolve a no coverage issue I have been having and wanting to get out of my lease. She went above and beyond to work with Customer Care for me. We weren't able to get resolved yet, but she was willing to help me even if I was wanting to leave my Sprint service. I would recommend this store to anyone .
