1st Source Bank is described as more than just a financial institution, feeling like family. Customers report being greeted with a smile and treated with ultimate loyalty, trust, and professionalism. The staff is noted as the heartbeat of the bank, going above and beyond for customer needs with efficiency and dedication. Specific services, like ordering 2-dollar bills for travel, are highlighted as reliable, even at the last minute. Reviews express deep gratitude for the caring and helpful employees who make customers feel welcomed and have even helped them avoid bad decisions. While monthly fees are mentioned as an annoyance, the overall experience is one of being forever grateful and pleased.
Friendly staff. Always willing to solve any account problem or concerns.
August 2025
I am always greeted with a smile. I order 2-dollar bills before I travel, they are always able to get them for me. sometimes I have forgotten until the last min, and they had some in the vault.
May 2025
Applied for auto loan preapproval. Great rates and terms. Fast, efficient service as usual.
