1st Source Bank is described as more than just a financial institution, feeling like family. Customers report being greeted with a smile and treated with ultimate loyalty, trust, and professionalism. The staff is noted as the heartbeat of the bank, going above and beyond for customer needs with efficiency and dedication. Specific services, like ordering 2-dollar bills for travel, are highlighted as reliable, even at the last minute. Reviews express deep gratitude for the caring and helpful employees who make customers feel welcomed and have even helped them avoid bad decisions. While monthly fees are mentioned as an annoyance, the overall experience is one of being forever grateful and pleased.
