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September 2023 by Dave ilgen DAVE ILGEN
Went in for an alignment because I had bought brand new tires at a different location. Guy at the counter says you know we sell tires here right. I said yes I know you sell tires. I just don’t want your tires. I would like an alignment. When I got the alignment sheet back, it was barely in spec, but still green. Yeah, green means go but you did nothing. Basically refused to service my vehicle because I didn’t buy the tires from him.
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July 2023 by I J
Worthless tire place watch two people before me walk out with a spare tire being put on cause they said the tire wasn't able to be fixed... Long behold it was my turn to have my flat fixed didn't even take it off the truck to see what was going on but to my surprise like the other two people it couldn't be fixed said it was to close to the sidewall but I did a temporary plug fix a week before and it was atleast 2 inches away from the sidewall on the treads of the tire.. took it to another tire place and they were able to patch it no problem and they laughed at what they said . Stay away from this place but they'll happily sell you a new tireService: Tires
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June 2023 by Nancy Doughty
Terrible service here. Buyer beware. So I used the Firestone website to choose tires and schedule installation. On the website, it said the tires I chose were in stock. We arrived on time this am, and were told that the tires we wanted were not in stock, but they would give us "better tires" for the same price. Hmmm...ok....so before we left, I asked my husband to verify the price, and of course, it was 60 bucks more than the quote we had, because they added insurance which we didn't want. The receptionist said she would remove that charge. We were told it would take about 2 hrs, so after 3hrs, I called them and was told the car was still on the rack and would be ready in an hour. After an hour, they called us to say we needed new idler arms, because they we were worn and dirty. We told them we only wanted the tires and we were told to give them an additional 40 min. So the tire job was gonna be 4.5 hrs even though we scheduled an appt! We picked up the car and the bill was 11 bucks more than the original quote. When my husband asked why the increase in price we were told it was more tax! We were also told the reason the job took so long was because they had to go get the tires!! Umm...they told us in am they had the tires! When my husband stated that it was the worst service he'd ever experienced, the receptionist replied " have a nice day"! Lesson learned. Would not recommend anyone purchase tires from Firestone. Fingers crossed that the installation was done properly!
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June 2023 by Gerald Schaefer
I called this Firestone and asked how much for a mount and balance. The lady told me between $50&$70. I don't like greedy Businesses, so I went to a location nearby, and only spent $30. I wonder what else they are over charging for. My suggestion is to avoid this location.Service: Tires
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June 2023 by josh whisenant
My stepmother just traveled from Alabama to Indiana and had car trouble. This is the shop that her car was taken too. So she arrives late in the afternoon yesterday and car was finished that day. And as a mechanic myself I want to ask how yall sleep at night. Car needed electric fan replaced. The most expensive one I found on internet was 360 bucks. Your computer told yall what was wrong with it for 111.00 dollars yall charge 598.00 for the fans, 250 to install and then another 100ish for For sales tax 980ish dollars. For a 200 fan from autozone. For a grandmother and her siblings 4 states away from home visiting family. That's way to much of a markup for parts , way to much for a job that was done in 15 min. And charging for diagnosis if you wasn't fixing I could see. But fixing it and charging diagnosis and marking up part that much and charging all that time is straight up ridiculous. Glad to know some folks still take advantage of women or elderly or both.
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June 2023 by Avis Williams
The staff was friendly and professional. I was updated on the service of my SUV. My SUV was completed timely and I was on my way! Very pleasant experience and will return!
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May 2023 by Charles Bigheart
The oil pressure switch sensor went bad on my truck, I called them to get a price & ended up going there. They worked on my truck to replace the sensor for roughly an hour. Great job Firestone
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March 2023 by Eric Robert
I got an alignment from this place. The technician didn't bother to loosen the tie rod boots so they got rather twisted up during the rotation. The boot stself did not tear l, so no harm done.Took it back for another alignment after getting more suspension work done on the vehicle, and asked them to correct the issue. They did without protest and second alignment was free since they offer a 12 month warranty type of deal where you can keep coming back for free alignments for 12 months. There is a life time warranty option as well for a bit more money, but I do not plan on keeping this vehicle for more than a cpl years.
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March 2023 by Ashley Davis
I unfortunately caught a flat with my brand new car. The staff was helpful, communicated effectively with me. Craig was verh helpful with getting me squared away ! He was knowledgeable, fast and had great customer service. Hopefully I won’t have to come back (who likes paying for tires or repairs). But if I need any auto care I will definitely be returningService: Tires
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February 2023 by Laney
Great shop run by great people. Craig and Neil, the managers, are genuine and HONEST people, which is hard to come by in this industry. They don't try to sell you things you don't need, and they stand by the work done in their shop. I've been taking my car to them both for years, since long before the Portage Firestone opened, and continue to now even though there are many other shops closer to me because they are the best! Very happy with the 4 new tires I got today, the great price they got me, and how quickly they got it done!!Services: Tires
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February 2023 by Jude D12
I had an alignment done, they’ve done an inspection and replaced my sway bar links and engine mount. They did miss something at first but they more than made up for it. Craig, the store manager took care personally of my vehicle and handled the situation very professionally. I definitely will be returning for my mechanical needs. I recommend Firestone in Portage, Indiana to anyone looking for a good place to maintain their vehicles and have services done.Service: Wheel alignment
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February 2023 by Paul
Went in for rear brakes and rotors. Said my calipers were stuck. Quoted me $1100.Couple problems here. Brakes/rotors should cost $400 or so. Calipers $150-200 if they can't be unstuck.This is practically charging double of what any other shop would charge.Do not go here unless you are willing to get robbed.AVOID!!!
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January 2023 by Suzi Robertson
Very friendly and attentive customer service. They are very knowledgable and dont try to sell you or do things you don't need. I'll be using this dealer for all my auto service needs.
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December 2022 by Katina Bailey
Was on our way home from a vacation. Our van lost a tire. Vicky was amazing went way above and beyond from helping us figure out what was needed to fix it. Helped us get to a hotel and made sure we had a way back to pick our van up the next morning. She was off work that day and still helped us out through the whole process. I think Vicky deserves a raise.Thank you so muchThe Bailey’sFrom Michigan
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December 2022 by AGM Carroll
They are crooks. It's hard enough trusting mechanics anyway, right???? So I took my car to these crooks because my fuel pressure pump was failing. They diagnosed it right saying that the other shop that installed my pump, used an aftermarket product which was the reason it was malfunctioning. But here's the kicker, they tried to add on a whole bunch of other issues as well to try to get more money out of me. I went back to the other shop, had them install the correct GM pump, and my car has been running fine without all the other issues that Firestone claimed. I will never go there again........Service: Auto engine diagnostic
