Members Advantage Credit Union is a locally managed, nonprofit, full-service credit union serving Northwest Indiana and nearby areas. It has locations in Portage and Michigan City, IN, offering a range of products and services for its members. Many members appreciate the helpfulness of the staff, particularly at the Portage location, where one member praised Lisa for her dedication in resolving online banking issues and following up to ensure problems are fixed. However, there are some concerns as well. While employees are generally nice and some accounts offer monthly rewards, members have reported difficulties such as the lack of mobile deposit options and delays in receiving new debit cards. Additionally, there have been issues with debit card functionality, leading to inconveniences for members who rely on their cards for daily transactions. Past experiences have also included concerns over loan processing errors that resulted in higher interest rates. Overall, Members Advantage Credit Union is recognized for its customer service, but improvements are needed in certain operational areas.
Great people to do business with Saisha is the best
July 2020
Absolutely love this credit union. I have belonged to it since I was a teenager. They are always so nice and welcoming. They answer all my questions and treat me well.
June 2019
Professional service. Thank you, Michelle G., You did a great job. The loan process, approval was easy and efficient. Michelle was organized and spent the time I have been looking for in a lending institution. goodbye big bank. keep up the good work, M.A.C.U.
