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November 2023 by Elizabeth Fuller
The worst bank I’ve EVER done business with!! Terrible customer service and always misleading information. Also, if you get Melissa as a teller please request someone else save to you the trouble. I’ve been waiting on a document she said she sent to me a 1week and 2 days ago, I call to get an update she then denies ever saying she was going to provide me with the document that is due 2 days from now & also now says she isn’t allowed to mail the document! JUST TERRIBLE… no longer live in the area to be able to drive to location to sort out any issues no other branch to go into to get what I need. I’m frustrated!
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October 2023 by Lauren Wilk
Literally terrible. 0 stars. Do not put your money here. I had an account here for over a decade, then the ONE time I needed help because my debit card was stolen and used for an expensive purchase causing my account to go into the negatives, not only was it not marked at fraudulent, but in addition the bank said there was nothing they could do to help me. They didn’t even try. Told me to figure it out myself and oh well about my stolen money.
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July 2023 by Marc Brannon
The staff is very friendly and helpful
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April 2023 by Joseph P
Midwest Family CU is a wonderful credit union with great employees. I've taken my last 4 car loans through MWFCW
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December 2022 by G M
I am not a member of this Credit Union but I was told by my Credit Union that it is one of there shared branches. I work in Portage but I live in another County, I tried to make a deposit in my account and the woman at the counter was saying it was rejecting my deposit and she couldn't find my credit union in her system. I then said well I will make sure to let my credit union know not to send any of there members here because of the mix-up and then she says OH No don't say that maybe your credit union computers are downI I took my money and left. While I was in my car, I spoke with one of the tellers at my credit union and she was confused also. She was like our computers are not down and they are one of our shared branches. She referred me to another Credit Union in the area.
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November 2022 by Sharon Angelina
I've been a member for 32 years, and even though I've moved to the Detroit area I'm very reluctant to give up this bank. Low fees, good friendly staff, prompt service. No regular bank ever gives this level of care!
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November 2022 by Kevin
past 2 years this place has gone down - horrible communication here.Plenty other credit unions out there to choose from, that are 5 ⭐️s
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July 2022 by aidanhasaknife
Drive-up ATM temporarily unavailable!
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May 2022 by Michael Long
the ladys are amazing never had any problems and they always have a warm smile
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August 2021 by Devin
This was a great place to bank through, until they redid thier website and Ive had nothing but problems with them. I am currently locked out of my bill pay options via the god awful pop money they outsource to. Better off using paypal.
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May 2021 by Ryan Allis
Great service. Great Staff!
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March 2021 by Richard Romsos
Member services have become horrible at this bank. I have been here for about 5 years and going to be switching because of recent events. Their loans are terrific but their debit cards are constantly offline or whatever and their system is also down for maintenance also without warning leaving you stranded at the grocery store with a cart full of stuff. Also nobody ever answers the phones.
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February 2021 by Tiarra Allen
Would rate 0 if I could. Save yourself the time and go make yourself an account elsewhere. Doesn’t tell you when they make changes to your account or even change your password.
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January 2021 by Devin Lewis
This was a great place to bank through, until they redid thier website and Ive had nothing but problems with them. I am currently locked out of my bill pay options via the god awful pop money they outsource to. Better off using paypal.
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October 2020 by Annmarie martinez
I love these people ! they are so kind and helpful. Thank you for all that you do. You all know who you are. You all are awesome!
