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May 2023 by Shari Aronson
I just hung up with Mallory from the Portage location who was patient, professional and wonderful to work with. My account had gone dormant and my app login expired. She helped me to reactivate everything and answered all my questions and showed me a great new feature.. External Transfers.. help set me up and now I can make better use of this account!!!Thanks again Mallory
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June 2022 by Shelby Ford
I got money from their ATM. It dispensed two $50 bills. I went inside to ask for 5 $20 bills and the clerk said they aren’t able to give me change. It’s ridiculous that you can’t even get change for your own money.
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July 2021 by Pam Cotton
Just opened a new account and I was very impressed! My teller, and I’m sorry I don’t know her name, was amazing! Took her time and explained everything, including questions about the direct deposit. I’ve never have had an experience with a bank like this. Thank you US Federal!
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June 2021 by Carol Harsh
We had an excellent experience with the team. I would highly recommend US Federal Credit Union!
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April 2021 by Thomas Cotner
They are liers they tell keep telling me that I’m getting my $150 dollars for opening up a checking account they said it would be deposited on April 22 2021 but now they tend MAY 12th they keep changing the date on me time to start looking for a new credit union to go to
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April 2021 by FKgoogle
Always a problem using my debit card for purchases online. Excellent fraud protection to the point where you can't use your own card. Come on !!!! This has happened over and over and over .... years now. I'm done now.
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March 2021 by steven mcclelland
I have worked with the loan Department on numerous occasions. Rich Serna never disappoints. He makes it so easy and so fast. Rich Serna is a pleasure to work with. I've had many headaches in the past but never here at us federal credit union. If you stop in or need a loan ask for Rich he will get you on your way with what you need!! Thanks Rich
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October 2020 by Robert Kamizeles
I was really impressed to be honest. Best rates around. Good people very helpful. I recommend
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October 2020 by Victoria Rivera
I love US Federal Credit Union. The branch in Merrillville is always so helpful and friendly.
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May 2020 by Michelle Escobedo
Portage drive up tellers are the rudest people ever! They never greet or say thank you. Horrible service. The ATM is always out of service so I have to deal with the rude tellers . Hate it at Portage location
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January 2020 by Mike S
I've grown tired of this Credit union and the excuses for poor service. Over 10 years and I'm closer than ever to leaving. In comparison to the credit union I used in the service these guys aren't even in the same league. It operates more like a $hitty bank. The fraud department is a joke . Their answer to protecting you is to deny access to your money. ( your access your money ) When they make mistakes its you that pays for it. I think I've had enough of the talk down to you get from credit union employees as well. ( this goes all the way up the ladder to management) I'm currently looking at my options and a window of opportunity to leave.
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July 2019 by Eric Zieba
I put money into my account on Friday about 5pm,Here,its Saturday Night at 11pm and I still can't access my money? Made 5 or 6 calls to Customer Service today! What a joke! They're in the Philippines! Was going to make them my Primary Bank,But,May just close the account altogether! INCOMPETENT is something that speaks for itself!
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March 2019 by Anastasia Beaverhausen
Shady.
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December 2018 by William Coleman
Do not get a mortgage with this bank! They will run your credit and tell you what your approved for. You will then tell them what you can afford to put down on a home. Then you will find a home with the parameters you had discussed with the bank. Then one week before closing on the new house they will say that you need more money down on the house by 10 thousand dollars despite having mortgage insurance which protects them immensely. They requested i take from my retirement account. This bank is a total joke. The hoops you jump through are completely retarded. The lies you hear in the beginning will disgust you later on. Buying a house should be one of the best moments in a person's life, not one they will look back on and hate due to the lenders scumbag underwriter. With that being said I do think that the employees that work there are friendly and just doing what they r told. Will never do business with them again though.
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September 2018 by Cole Finch
I would not recommend this bank for any type of loan. You have to jump through hoops and when you do what they ask, you still do not "qualify" for their loan because of another "rule" they decide not to tell you about the first time. Anyone I know that has banked with them no longer does due to their totally asinine "rules".
