-
January 2024 by Stephen Finley
Rented from this location dozens of times. Everyone is super friendly.
-
December 2023 by Lacy B
After being let down by another rental company, we were excited to find the perfect rental car close to home. We booked the car with an agent over the phone, confirmed multiple times that the car was available for pick up immediately. When we arrived we were told that they had no cars available in the size that we needed and wouldn’t until the next day. Very disappointed. We left with no rental and no other option.
-
December 2023 by glmoore001
Very efficient. Good at fixing problems. The care smelled heavily of weed and they replaced and gave me a free tank of fuel.
-
December 2023 by Merary Nava
Very disappointed. There was a misunderstanding with the reservation's date. There was a male employee that attended me. He was extremely rude, would not let me speak. Very unprofessional, ruin my day. If I could I would put no stars.
-
November 2023 by Rachel Clark
I set up my rental online about a month in advance. When I picked up the car the employee explained all of the details very clearly, from the add-ons to the return. The vehicle was exactly as I expected as far as the model. It was very clean and ready to go. I enjoyed my vacation with no worries. The communication with Enterprise was exceptional, and if I need to rent again I will be coming back to them!
-
November 2023 by Michele Eaton
The staff of the Richmond office are amazing ?. They call to assure you they have a car ready and call when you return it to make sure you had no issues. Absolutely great. I will continue to rent and as always refer family friends and co-workers to Enterprise.
-
October 2023 by Dre.am22 “Dreman23” Glenn
I posted my experience.. with my co worker Enterprise made me wait days for a rental when my co worker made reservation day after realizing this my co worker walk into the location and tryed to talk to them both and the old man they ran to the back .. Not acknowledging our presence
-
September 2023 by Susie Keehner
Enterprise Rent-A-Car in Richmond, IN was great to work with. I had recently bought a new vehicle and less than 24 hours someone hit me, and the vehicle was totaled. Once we got a approval for a rental car Enterprise found me a vehicle that was comfortable to drive. Once the payment was settled, they extended me the same price as they were charging the insurance. That allowed me to have a car for a while longer until next steps in closing out my loan.It was nice to find someone so easy to deal with and really cared about me and showed that in many ways. Thanks Tory!I would highly recommend Enterprise Rent-A-Car in Richmond, IN.
-
September 2023 by Paul Trainor
Easy checkout! Easy Checkin. A great car in great condition. To make the whole trip uneventful in the car department. Really good gas mileage in the Honda Sport SUV. Great safety features. Staff was friendly, knowledgeable and helpful.
-
August 2023 by Ashley Sievers
Took a friend to pick up a rental reserved by insurance agency. When we arrived they proceeded to tell my friend there were 5 people in front of him that they would contact him when his rental was ready. There was no line inside the place, I couldn't see his reservation online, and they wouldn't accommodate him being there in person even with his reservation number. They finally contacted him around 8 hours later and drove the rental to him. My only complaint is that I felt with him being there in person with a reservation number they should have at least seen what they could have done to help him get on his way sooner.
-
August 2023 by Holly keller
Rented from this dealership for a month while our car was in the shop. Husband left legal firearms in the vehicle and when he called multiple times they refused to answer the phone. They called the local police department (which I guess maaaay be protocol) however they could have answered to let us know where to pick up our belongings/what steps they had to take for their business. Police department laughed at the incident and how much they lacked communication when it came to making it near impossible for them to communicate with us. Unprofessional and no balls.
-
July 2023 by Tristan Kelly
With locations in (almost) every state nation wide, this is the best and most convenient car rental service, in my opinion. Yes, there are others, too, but Enterprise is competitively priced, professional, and their cars range from small to luxury AND are always spotless. Adding to their customer benefits is the professional and kind service, which goes above and beyond on most occasions.
-
July 2023 by Andrea Jessup
Great service and quick turn around. Extremely helpful to my unexpected need.
-
July 2023 by Glenn McCoy
I recently need to use a rental car while my car was being repaired. As I looked for the best rates and availability, I found that Enterprise in Richmond Indiana, had the best rates, best choice and was able to accommodate me in short notice. The manager, Taylor and his crew provided excellent customer service and assistance. They even followed up after we returned the vehicle (with both an email and a personal call), just to make sure we had a pleasant experience. If you or someone you know needs (or just wants) to rent a nice vehicle save yourself some time and go straight to Enterprise Car Rental in Richmond Indiana. Thanks again Taylor!
-
July 2023 by Marquetta Stokes
I scheduled for a rental a couple months before it was needed. I was told I would have to go to new castle to get the rental. This was fine. New castle called a few weeks before my trip to let me know they would not have what I needed but was willing to give me two vans for the same price as the 12 passenger originally reserved. That was not going to work because I can’t drive two vans. I asked if there was anything available that would seat 8 and they said no. I ended up canceling my reservation at new castle because it did not make sense to dive 40 mins to get something I could get at the local office. So when I get to the Richmond office they offer me an upgrade which was great because I didn’t have to leave a kid behind. The rental its self was fine. However I felt that it was just an oh well we don’t have what you need when it came to having make all the changes and there was no real help in figuring things out.
