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December 2023 by Emily E.
I had a pulley break on the highway near this Firestone on a Saturday at 3pm. Despite being busy, the team here made time to check out my car and quickly replace this pulley. After finding out I was from a different state driving through, they made it a priority to fix my car get me back on the road. I'm very thankful for their quick and kind actions!
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October 2023 by Ashley Crossland
Gary and the team where extremely helpful and efficient. We were in and out in about 20 minutes with a thorough explanation of what was done to remedy the issue. We'll continue to be Firestone customers!
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October 2023 by Ben Webb
Came today to have new tires put on. I ordered tires from Simple Tire and had them shipped to this store. Friendly service. They did a thorough job making sure everything was good. No complaints
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September 2023 by Ed Keeton
Called them today(Saturday) at 1pm asking to get two tires I already had mounted and balanced. They got me in at 2pm SAME DAY and had me in and out with what I asked and a full inspection by 245pm. Awesome staff, great service. Will definitely use again and recommend.Service: Tires
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September 2023 by Jerry Ferguson
The crew at this Firestone location helped us with a bad starter in my sons Tahoe while traveling back to AZ. They got the part and installed it super fast for us at a reasonable charge. Didn’t have to ask for military discount, they saw my son is a marine. Thank you guys so much for the great service!
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September 2023 by Matthew Foster
While having a major issue with my car , timing belt broke and destroyed the engine.. Jeff was super helpful on the phone. They did a quick diagnostic test without charging me and was very patient with me until I could figure out the next step with my car. Thanks FireStone Team!
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September 2023 by Ivy Geilker
I am so grateful to the wonderful staff at Firestone! They went out of their way to help me in a time of crisis. Thank you so much!
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July 2023 by Greg Harshman
Only here for a simple tire rotation. Service was pretty quick
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July 2023 by Michael Blevins
Took my truck in for a misfire on cylinder 7. I waited for an hour to be told that I needed a coilpack for cylinder 7 and cylinder 3. I stated that if cylinder 3 coil pack was bad, why wouldn't I have a misfire on cylinder 3? Also, I was told they didn't know, but it was bad funny part . Before I took the truck in, I switched the coil pack on cylinder 1 with the coil pack on cylinder 7 so at this point I told the guy at the service counter this to which he had no response. So I told him to go ahead and put the 2 new coil packs on waited another hour and a half to be told that didn't fix the problem and that the spark plug was bad on cylinder 7 so waited another 45 minutes and the misfire was fixed and total cost was over $700. Absolute, poor work I would not recommend them for anything other than tire repair or replacement and brakes.
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May 2023 by Shelley Myers
Hours posted 7am - 7pm. I was there a little after 6pm and they were closed. No notification posted as to why.
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May 2023 by Tony
Friendly staff. Tire service was great. The atmosphere is pleasant. Didn't have to wait to long.
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May 2023 by Tyler Defibaugh
do not go here. It doesn’t matter what they quote you on the phone, you will leave there paying hundreds more. All for a mediocre job. Don’t waste your money.Service: Brake service & repair
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May 2023 by Josh Warner
Excellent friendly staff. Short wait time. Simple explanations for what needed done. Must be getting old the show room was frigid
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April 2023 by Ro H.
The earlier repair was not done correctly. I was scheduled then told to wait an hour. Sloppy checks on the work and poor scheduling with little customer relations concern. Sloppy work in one area means sloppy work in others. I'll pay another shop to do the work correctly. I had the front end of my pickup completely rebuilt; consequently, I needed an alignment. My work schedule did not allow for an alignment at several facilities I normally use but I needed my truck for a small job at the beginning of my work week and I needed the alignment ASAP. Firestone auto care on US 40 East was the only facility who would schedule an appt in time for my job. The cost was about $25 higher than elsewhere but I needed the alignment done. I drove home an noticed a small catch as I turned the steering wheel that was not there before. When I parked the truck I noticed the steering wheel was not aligned. It should be straight with the steering column when in the neutral position. It is not. It's about 5 degrees off center to the left. Returned to the facility the next day. They looked at their printout that indicated the steering wheel was perfectly centered. All you had to do was look at it and see that was not so. ALWAYS visually check your work, regardless of what a machine report tells you.The attendant scheduled me for a 1`PM appt on that same day, which meant a 2 hour wait. When I arrived they were pulling another car into the spot and I was told I would have to wait a few minutes. After 15 minutes it was obvious the car was undergoing a full alignment, meaning my wait was to be over an hour. Why make an appt to check what a prior job had not fixed and then put another full job in at that time and lie about 'a few minutes?' The job was done incorrectly, required attention, an appt was scheduled and then I must wait over an hour as another customer who may or may not have had an earlier scheduled appt?
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April 2023 by Bethanie
Wish I could give no stars. Took 3 of our Chev vehicles to get alignment and they couldn’t do it because they claim “upper and lower ball joints and inner and outer tie rod ends need replaced”. We’ve taken the same vehicles to a Firestone in Florida, where we lived prior and never once had any issues. Yet we took the vehicles to a very reputable tire/alignment place here locally after leaving Firestone and they were able to align with no problems. Also, found out that Firestone left upper A arms loose, twice. One of the vehicles my dad replaced all parts brand new, took it back and they claimed “the ball joint was improperly installed” when the my dad brought the whole complete arm brand new from Napa. This place is a joke and their mechanics are ill-trained. Obviously not very knowledgeable. Don’t go here!
