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October 2025 by Max Sparks
If I could explain Kroger in one word, it’s reliable
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June 2025 by David Stephens
Well I just love my Kroger pharmacy they provide me with the quickest and fastest refill of medications in town they have the kindest and most courteous staff and pharmacists around so stop on in do your shopping and get your prescriptions filled all in one place at the Richmond Kroger store.
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October 2024 by Darlene Priest
Picked up prescriptions got a flu shot and my cOVID-19 shot.
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August 2024 by Becky Wallace
The drive thru is a joke.
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August 2024 by Monica Lewis
They are rudest people to deal with. Literally waiting 2nd in line to get my prescriptions and they tell me to come back until their lunch is over. Split the team up for lunches. Not personable and just annoyed to deal with you
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March 2024 by Pamela Strunk
They hardly have certain meds I have to go 5 days without one of my mental health medications and I didn't sleep for 3 nights
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October 2023 by Cadena C.
I switched all my scripts elsewhere long ago. I certainly hope they have improved their service. I had prescriptions that could cause serious medical complications if doses are skipped, and yet sometimes, it would take days to get my prescription filled. I really do hope they have improved since then, for the sake of their current customers.
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October 2022 by Cindy Stover
Fast and friendly service. Great savings with membership.
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September 2022 by Martha H.
I have shopped at Kroger ever since I have moved to this side of town 14 years ago. I get great savings from coupons and the app. I get coupons through the mail. I am able to find what I am looking for. Kroger Plus card is a big help to me. I don't know what I would do without Kroger.
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May 2022 by Melinda Wilson
Drive up takes forever. Each visit is 7-9 minutes or more. It's drive up and pick up, not drop off and wait.....prices with GoodRx are the best. Now and then waiting is expected, not every time. People are nice. But something isn't working.
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January 2022 by Elizabeth Ladd
Awesome staff. Overworked, overwhelmed and they still send you away with a smile.Very nice, qualified pharmacy.
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August 2021 by Brittanee Plunkett
I feel like they are always short staffed. It takes a really long time to get your meds even when they are already filled. Make sure you have at least 30 mins to wait if you go to Kroger pharmacy.
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August 2021 by Diane
Big FAIL! The only reason I had my prescription transferred was because I had a GoodRX coupon. It wasn't honored. Bad service!
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May 2021 by James Jones
Kroger Richmond pharmacy is the worst pharmacy I have ever gone to. EVERY time I go to have a script filled or refilled they never have it in stock and it has taken them as long as a week to get. Insurance companies won't let you refill any earlier than that. I have had to go without meds several times because of it. This has not just happened once in a while, it is almost every time I go to do refills. It us often a different drug that is out of stock and they are very normally prescribed drugs, nothing weird. I tried to do the automatic refill and that didn't make any difference, same problem. I talked to the pharmacist multiple times about the problem and they are just like, that's just the way it is. They do not value your business. I tried to give this place a chance for over a year and was no improvement, it actually hit worse. Finally I left about 6 months ago and switched to CVS. CVS has always had all my meds in stock except once and it only took 6hrs to get, not a week. CVS usually takes 15 mins or less to fill a script, much better in inventory, pharmacist is very proactive with issues, they have a great app that does do much more for you than the Kroger pharmacy ap which is very slow, clunky, and not worth using. I want to be clear it is only the Richmond store where the Pharmacy sucks. The oxford ohio Kroger pharmacy is great, great service, always has meds in stock, and is fast.The pharmacy in Richmond new employees and new med stocking policies. It is by far they very worst Pharmacy I have ever gone to.
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March 2021 by Keith N.
I've heard from others in the area who've had horrible experiences at this store. Poorly stocked shelves, rotten produce, expired food on shelves, horrible customer service, and management that is full of excuses including putting blame on the fact that they can't hire good employees. Surrounding Kroger's provide top-notch customer service and shopping experiences, but we're talking Oxford, Huber Heights, Beavercreek - 30-40 minutes away. I've filed complaints with Kroger's corporate to start the ball rolling on getting improvements at this store, but so far, no visible changes. If Walmart and Meijer can step up their game here in town, why can't Kroger's? We should not stand for this. We need to demand a better overall shopping experience for Richmond citizens.
