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August 2024 by Chris Lander
Went in the store in Richmond on Aug. 6 to inquire about a new phone. The woman behind the counter was extremely rude & unhelpful. EXTREMELY RUDE. If this is what customer service is like here, I'm going to discontinue my service.
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June 2024 by Lindy Elizabeth
Couldn't figure out why I wasn't able to connect with friends in Mexico via text or call. Apparently it's an add on feature! Staff was friendly and promptly helped me fix the issue.
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December 2023 by Google user
Helpful friendly staff. Good 5G signal with the phone purchased.
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November 2023 by Joe
Helpful friendly staff. Good 5G signal with the phone purchased.
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May 2023 by Breanne Tarango
The woman working this evening whom was apparently the manager was extremely rude from the moment my husband and i walked through the door. We walked in hoping to switch back to metro and this woman gave us attitude and scorn the entire time. Was no help at all and told us we should leave the company because i wasnt happy with my service. 0 stars. This woman needs to be fired. Unacceptable customer service.
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March 2023 by Tammy West
Me and my husband went to this metro mobile in Richmond IN. They have really bad customer service. The lady who works there was really rude, my husband phone was messing up, he was asking the lady questions about the phone and she was rude didn’t answer the questions it was awful.. the who works there her name is Lora White and very rude!!!
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February 2023 by Jason Cid
Excellent customer service
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November 2022 by lora white
I have been with Metro by T-Mobile for 2+ years. The signal is good and the customer service is some of the best. I love how there are NO CONTRACTS, no increase in prices on plan. I have paid the same exact amount every month for 2+years. I am satisfied with Metro and encourage others to check them out!
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August 2022 by Aj Hughes
Spent almost and hour and a half trying to pay fory insurance claim and THEY SENT THE WRONG PHONE AND ITS A GARBAGE PHONE AT THAT AND MOTO G STYLUS FROM 2020 MIND YOU I WAS PAYIN FOR A LG STYLO 6
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June 2022 by John Lahmeyer
The best customer service. They were able to switch my mom off of AT&T and Port her number over. They were very patient with her and made sure she was satisfied.
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February 2022 by Mr. David
Well I needed an SD card and so I went there to metro to get the customer service rep was kind enough to prep for my phone you usually don't get that kind of service I really do appreciate it
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December 2020 by the clear
I can't talk on my phone at all in my home! They have TERRIBLE service and I can't wait to get out of my contract so I can get back to Verizon! I advise you to not choose this service!
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December 2020 by Noel Brockman
Friendly people an know how to get what you want
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August 2020 by R S
No service and half the town
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November 2019 by Rob Johnson
No service and half the town
