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October 2023 by Marilyn Cole
Really good service and attentive personnel.
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January 2023 by Google user
I do not like leaving bad reviews but this one did it for me. I walked in and there were two employees at the counter talking about wash clothes and if you should use one or not. They did not greet me and continued talking as if I wasn’t there. I went to the register because I had a question about some earrings. One of the employees looked at me as if I was bother her and interrupting her. She gave me some generic answer then went back to her conversation. I then went to the ethnic hair products and was trying to decide which product I wanted. Another customer comes in and I hear them greet her. Interesting! Then, she proceeds to bring the lady to show her a product in the isle that I’m standing in on the opposite wall. Instead of saying ‘excuse meI’ she tries to reach around me but then realizes she can’t. S he then says to the customer ‘When I can get over there I’ll get it for you.’ After she says that she then proceeded to squeeze her way past me without saying excuse me. I said “Excuse me still works” she ignores me and continues reaching and talking to the lady. I go to the register to check out. (I really should‘ve walked out) I say to the cashier ‘That was really rude and that should’ve never happened’ She stands there I’m silence and says nothing as if I wasn’t even talking. I spend A Lot of money with them. I haven’t been back since. I’ll would rather drive to Muncie.
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August 2022 by Tiffany Williams
I do not like leaving bad reviews but this one did it for me. I walked in and there were two employees at the counter talking about wash clothes and if you should use one or not. They did not greet me and continued talking as if I wasn’t there. I went to the register because I had a question about some earrings. One of the employees looked at me as if I was bother her and interrupting her. She gave me some generic answer then went back to her conversation. I then went to the ethnic hair products and was trying to decide which product I wanted. Another customer comes in and I hear them greet her. Interesting! Then, she proceeds to bring the lady to show her a product in the isle that I’m standing in on the opposite wall. Instead of saying ‘excuse meI’ she tries to reach around me but then realizes she can’t. S he then says to the customer ‘When I can get over there I’ll get it for you.’ After she says that she then proceeded to squeeze her way past me without saying excuse me. I said “Excuse me still works” she ignores me and continues reaching and talking to the lady. I go to the register to check out. (I really should‘ve walked out) I say to the cashier ‘That was really rude and that should’ve never happened’ She stands there I’m silence and says nothing as if I wasn’t even talking. I spend A Lot of money with them. I haven’t been back since. I’ll would rather drive to Muncie.
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November 2021 by Destiny Dale
I love spending every dollar I can manage right up to the awesome little mini products sold right at the counter!! A Great Shopping trip every time!
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September 2021 by Ashlie Frasher
They have good customer service! If you need help with, have a question about a product, or what you should use when dying your hair, their employees are very good at helping you with that. And, I LOVE their products! I always come here for all of my hair needs!
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June 2021 by Jerika Marie Cormany
I am from Medina, Ohio and was visiting my grandparents in a nearby border city(Eaton) when my mother and I stopped to get some products for my hair. The women who serviced me were extremely professional and seemed to know just exactly what I needed. My hair is responding well to the products. I wish I got the sales ladies names'. They deserve commendation for good customer service! Well done!
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January 2021 by Ashlie Simmons
They have good customer service! If you need help with, have a question about a product, or what you should use when dying your hair, their employees are very good at helping you with that. And, I LOVE their products! I always come here for all of my hair needs!
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June 2020 by Tina Carico
They were great i highly recommend them i am so happy with the customer service and they know what they are talking about
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June 2020 by Lisa Mitchell
There is currently a limit of two people at a time in the store, due to the Social Distancing order. I actually think it's better that way. ?
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May 2020 by April Rasner
Worst employees EVER! So rude they act like it kills them 2 answer a question and half of them don't know what they are talking about! One even refused 2 go check in back for something, told me 2 come back in a day or 2 and check if its stocked. Only reason I still go in there is because its the only beauty supply store n the area.
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March 2020 by Leanna R.
The girls in here are always so helpful. I sent my husband to pick up a few things and the girls knew me by name and made sure he got the right things.
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January 2020 by Skyra Jane
Went to Sally's today after a wonderful, honest and very informative consultation over the phone. Anna (pronounced on-ah) was supper sweet. I couldnt of had a better experience. Highly recommend
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August 2019 by Jennifer Olsen
Always have what I need and always friendly.
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June 2019 by Brandy Shackelford
I need SZA to come to Sally's Beauty Supply in Richmond I tried to give them one more chance.
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May 2017 by Priscillahg M
The staff there are really nice and willing to help you find what you are looking for