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October 2022 by Alex Adkins
I let someone use my bank card to rent equipment there but it was under the other person's name and that person I loaned my bank card to owed U haul money. BUT that wasn't that person's bank account it was mine!!!! They RANDOMLY OVER SEVERAL MONTHS took a couple hundred bucks out of MY ACCOUNT! I called several times and got hung up on!! I eventually had to go get a whole new bank card!! They never listened or refunded me!! Never do business with these people! I wish there were a zero star option because they don't even deserve 1 star. They would put me on hold and never pick the phone back up to speak with me every time I called..
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April 2022 by ASHIL PATEL
Worst customer service ever seen
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October 2021 by Kyle Ramsey
i was quoted 150 online for a trailer and charged 300 when I picked it up. when I asked why I was told I had to do it online, even though I did. I guess they meant they have to email me the trailer and I just print it out myself. thanks fellas
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July 2021 by Denis Buznea
Great service. I got there a few minutes before closing with a towing ball problem, after driving for 1000 miles and having another 700 to go i wanted to make sure it was not a problem. Jordan was there and he did everything he could to help me figure it out, we ended up replacing a failing tow hitch with ball. he helped take off a 6x12 trailer that was full and very heavy and replaced with a new hitch and ball. Ended up staying about 30 minutes after closing time to make sure i was back on the road safely. Great help. 5 stars.
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July 2021 by Steve Brown
Employee just told me that I am NOT ALLOWED to LOOK at their storage spaces from the hotel property next door, where I work 3rd shift.Every night I do a few security checks, walking the perimeter of our hotel property and, while doing so, look at the adjacent property which happens to be Uhaul Storage.I explained this entire scenario to the employee and he told me he that he "can't have me doing that and that he will call the Police on me if I continue to LOOK AT their property!!"(He must mistakenly believe that the Police will enforce his feelings... or something)From now on I will be sure and carry a super bright flashlight and take all kinds of photos and videos of their property, storage spaces and locks in the middle of the night while doing my hotel perimeter walk. ;)For those who rent that row of storage spaces, if I see anything unusual... I've STILL got your back in spite of this behavior from the Company Representative although, with ME now using a flashlight, etc... that activity will be ROUTINE and will be less likely to create a "Call for Service" from the Police. You can thank the Employee for this.
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June 2021 by Sorcha Cox
Use this company instead: All My Sons.They actually cared and have organization within their company!!I was told that I could pick up a 15 foot UHAUL tomorrow morning in Richmond, Indiana several days ago. I had called them directly and a woman set me up. They were aware this was for my move out of state.I received a call today (<24 hrs notice) that they have no trucks and that they instead set me up to pickup a UHAUL in Ohio (Hamilton). I live in Richmond currently. I didn't want to drive there and back before I even started packing, and it messed up the times I told my movers.I canceled the whole ordeal and went with another company.. pretty displeased.Thanks
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June 2021 by Sonoma Smith
Horrrribblleeeeee service. So first I'm told only 100 flat will be taken off my card but I'd be given the remainder back already both not true my card got charged 120 and only 20 was returned of it all when it was only 71 dollars and some change. Then I was told if we returned the uhaul with more gas than we picked it up with I'd get money off so I did just to drop it off and the SAME GIRL be there and lie saying she didn't say that the day prior of being picked up. Only got the 29.95 truck for 24 hours and ended up paying 150 in total for it and they won't answer their phones now to even explain why they kept the whole 100 off my card. The one time they answered I was hung up on. The place is a scam.
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March 2021 by Ryan Wion
Would give negative stars if I could. I got 20ft truck and it comes with 1 month free storage. Since I had already rented a storage they assured me many times ID get a refund for storage unit. Asked 4 times just to be sure and a blonde woman at destk assured me many times ID get refund which was $95. They refuse to refund my money or stick to their claim of a free month of storage. If your looking your looking to go here you'll be lied too. Then the district manager or whatever said that the blonde woman was liable for my refund.(bs) Its on thr company to refund and them deal with that not me. SO THEY RIPPED ME OFF $95 and claim not their problem. BS BS BS SCAMMERS
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March 2021 by mike duke
James was kind and there were zero issues with the truck rental. The truck was clean and it was an easy in, easy out experience. There were no surprise charges. I had an extra mileage charge upon returning but I was well informed before I rented the truck of this possibility. The mileage was priced fairly.
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January 2021 by joseph brice
We purchased boxes from here, and they told us if we don't use them, they would buy them back. We took unused boxes back on Thursday December 31st at 5:30PM only to have them tell us that since we didn't have a receipt, even though it says U-Haul all over the boxes, they wouldn't buy them back. Guy at the register took a half an hour to check out the guy in front of us out, and then was rude as could be when telling us they couldn't take them back. Wouldn't come back here for nothing.
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November 2020 by Angi Pressley
I have rented from this location several timesover the past ten yearsand never ever had any kind of issue with the service or equipment. They are always friendly and helpful.
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September 2020 by brent English
really wish I could give less than 1 star. I was looking to get a tow package installed on my vehicle. price was right I am driving from dayton since I work in richmond to get this done. get there and my appointment was postponed for a week....no call no email....the gm said ill call you when the part is in to install.....i still to this day have not gotten a phone call from anyone nor an email....i guess you are not in it for the money. this was 2 months ago fyi. thanks for no help at all.
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September 2020 by Dawn Miller
We have rented three trailers from this location this summer . Each visit was flawless ! The GM Christian Bowling is helpful , professional and just a super friendly guy to deal with. Their equipment is well maintained and clean. Thanks for all the help with our multiple moves!
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September 2020 by Coultin Archbold
This was my drop off location and Brandon is who checked me in. He was friendly and made my drop off simple and hassle free! I even left something in the truck and he called me less than 5 minutes after I left to let me know so I could come back! I highly recommend this u-haul store and Brandon for his great customer service! Thanks Brandon!
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March 2020 by Bruce Davenport
Have been doing business with these folks for quite some time. Always professional and nice
