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October 2023 by Cadena C.
I go to this walmart all the time because I live very close. However, every walmart that I've ever been in doesn't seem to care about the customers. Their employee shoppers are rude, take up the isles, and completely ignore you. Their prices are all over the place. Up one week , down the next. No help anywhere in the store. You can't find something. You are on your own! After all this, you then have to ring up and bag all your purchases. But I'm telling you, if you make a mistake while ringing up something, you will get 17 employees over there in a heartbeat. And the final blow, after you are exhausted and have little to no fight left, there's the receipt nazi! The employee at the exit is just waiting to grab your receipt and examine it like an IRS audit. I seriously think a couple of them might throat punch you if they found a mistake. It's no wonder that when I get outside, I feel like Andy Dufresne in The Shawshank Redemption.
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May 2023 by Kerstin G.
I'd rate one star if i could. Chrissy - general manager- is a raging c*nt. I don't use that word lightly. She has NO customer service skills and needs to be fired immediately. Haylee was an ABSOLUTE doll. She was very courteous and helpful. If you're reading this, i wish you nothing but the best. Please know this isn't the end of the line for you and there ARE better employers out there!! We are tourists from Virginia. We attempted to purchase alcohol (my whole group is 21+) and because Haylee is underage, and can't sell it, we had to wait for Chrissy. She MOSEYS on over (taking her SWEEEEET time), stops to talk to her friend, and then comes over to help us. We had been waiting almost 10 minutes at this point. She takes my brothers ID and can't seem to decipher how old he is. I said "the birthdate is at the bottom" , she says okay and looks down at the bottom. After staring at the ID for another minute, my mom says "*his birthdate*". Chrissy slow turns her head and proceeds to say "I know" in a very sarcastic tone. At this point Haylee apologizes for Chrissy's behavior. This might not seem like much but please know that her body language and tone of voice had A LOT to do with this interaction. She was incredibly stand-offish and seemed like it was an inconvenience to come help us.
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May 2023 by Giovanni N.
Chrissy, the manager. Just dumb, rude and slow. Been waiting for 10 minutes for someone to verify my age to buy alcohol. Took her sweet ol' time to get over to us. Stopped to chat with a friend and then proceed to just stare at the computer like a deer in headlights. Pray for Haylee, one of the clerks who attempted to help us but couldn't. You could see the worry on her face. That poor girl, she deserves better. but chrissy, may god bless you.
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July 2022 by Bobby M.
This Walmart is underrated since it's renovation, has been cleaned up a lo. overall a very clean store now with very nice and professional managers doing everything they possibly can to make a good experience for the customers! 10/10 would definitely recommend shopping here.
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December 2021 by Angie A.
No one EVER answers a phone there they just let it ring n ring I've even gone there and called in the store and watched them ignore it shameful!
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July 2021 by L F.
The Pharmcy service is very slow, bad attitudes from the worker, she has brown hair back in pony tail big and husky very unprofessional, she the female pharmacist are very nasty and rude, and do alot of whispering in front of customers and laughing, just too unprofessional for me, also the foreign woman is also very very very slow she needs to be trained or moved from that position. I'm definitely taking my business to meijer pharmacy where I hear they really know how to treat all their customers.
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April 2021 by Barbara ..
Forget this store if you are handicapped and need a motorized shopping cart. I have been to this store seven times in the past few months and am never able to shop due to lack of motorized scooters. I have asked store associates for help in finding a cart, but was told that they were "not allowed" to assist with that. I wonder if they just don't have enough handicapped carts, if cart gatherers aren't doing their job, or if people are just abusing the use of these scooters. My guess is a combination of these factors. If you are handicapped, my suggestion would be to skip Walmart and visit Richmond's Meijer. They almost always have handicapped carts available.
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January 2021 by Steven S.
This store delivered an item at my door that I did not order. Being an honest person, I called them to inform them of this, and that they could pick it back up at my door. However, the rude customer service lady advised me it was MY responsibility to bring the item back to the store, they would not pick it up. When I asked why they could not pick it up, she got huffy, offered no thank you for the call, and hung up. Unbelievably poor service, especially for whomever actually ordered the item.