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November 2023 by Bryan Shannon
A very different buying experience than I've ever had a car dealership. My salesman Buddy was great. No pressure, super knowledgeable, and a great person to work with. I was also impressed with Shane the finance manager. I fully expected to be pressured with extended warranties, paint protection, service plans etc etc. Shane presented all the options and when I respectfully declined, he understood, and we closed the deal with no pressure. I was truly astonished by how respectfully I was treated and their no pressure approach. If all car dealerships acted as professionally as Wetzel Honda, the car dealership industry would be better off. Wetzel will be the first place I go from now on when shopping for a car.
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October 2023 by Ellen Douthat
Traveling cross country we lost the ability to make and receive hands free phone calls through our brand new Honda Accord's Android Auto. After trying unsuccessfully to remedy the problem with internet suggestions, we stopped at Wetzel to see if someone there could troubleshoot. The sales people were friendly and responsive but did not have the answers, but they immediately hooked us up with the Service Department. The department manager came to our aid almost immediately (we actually interrupted his lunch) and was able to fix the problem. I think we even understand how to fix it if it occurs again. We offered to pay for the consultation but he just wished us good travels and sent us on our way. Really made our trip more secure and enjoyable in a very short time. Many thanks!
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October 2023 by Chris A.
I bought a new Accord from Wetzel a couple months ago. It was one of the most laid back purchase experiences I've had at any dealer. I wanted a certain exterior color and interior color, so they had one brought from out of state. They even let me drive one of their stock cars while I waited. Very pleased with the whole experience. Thank you!
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September 2023 by Yvonne Ballou
The staff was very friendly and helped us out alot and went out of their way to help with or trade in and offered the correct amount for it. And also worked with us on what we were willing to pay for the car I wanted. Great experience will do business with them again.
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August 2023 by Simoniq Anghel
Recently we purchased a 2023 Honda Pilot, and we couldn't be happier with the experience. What impressed me the most was the exceptional customer service we received. The entire team(Paul, Chris, Shane) was courteous, patient, and transparent throughout the process. They took the time to understand our requirements and genuinely cared about our satisfaction. We highly recommend WETZEL HONDA to anyone; their commitment to exceptional customer service, extensive vehicle selection, and excellent staff sets them apart. It was worth driving approximately 300 miles to get an outstanding experience and a great deal on a vehicle we love. Thank you, WETZEL HONDA!
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August 2023 by Eric Alcorn
My sales person was Riley Wetzel. She has sold me two CRV'S. Absolutely the best experience I have ever had buying a new car. Riley is professional and very knowledgeable about her cars and products she offers. I will definitely return for another vehicle when the need arises.
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August 2023 by Holly Gee
The sales team was very nice but the paperwork never comes from the finance company. The sales team just keeps transferring the call to an answering machine that never returns the call. You get telemarketing collections calls for payment when no paperwork has ever been received. Couldn't even get a title from them for tags.RESPONSE TO OWNER: Everything is not worked out. You guys just passed me off to the finance company with no support from you or your staff.
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August 2023 by Barbara Watson
Buddy went over the top to make sure that I was in the vehicle of my dreams. He was very knowledgeable and patient with me and I appreciated that. He is the best salesman I have ever dealt with I highly recommend Him.
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August 2023 by Kim Anderson
Riley and Chris were very friendly and helpful. They did all they could to give me what I was looking for. Buying a car can be stressful, but they made it an awesome experience. I highly recommend these two along with the entire Wetzel dealerships if you are looking for a new or used automobile.
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July 2023 by Cody Dillon
We purchased a 18 Honda odyssey and made a deal with buddy! He is a great salesman he listens to what you need and got the deal made! I can’t recommend him more for his sales! The whole team there is great hopefully we won’t need a vehicle for a long time but when we do we I’ll be back! Thanks for everything!
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July 2023 by Ami Rogers
Brenden went above and beyond to help us! He even texted us photos and details on the car we were interested in beforehand because we had to drive over a hour to get there.The gentleman that helped us with the financial documents was wonderful too. They both answered all of our questions and provided us with all the options available without being pushy. It was quick and easy. I would tell anyone to come here and I would come back even though it’s over an hour away from us!
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July 2023 by Oladapo Fagbohun
This is a great experience with good customer service. Buddy Vanlandingham and all others are Wetzel Honda in Richmond INDIANA USA are the best. They promised me and delivered. I recommend them over and over again
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July 2023 by Imposing Presence
Very nice staff and clean facility. I would recommend Dillon B as your salesman, he's very personable and helpful. Bill was also very good. Just an overall good experience.
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July 2023 by Bill Clark
Excellent experience with our car purchase at Wetzel Honda. Colton was/is our sales representative. Am compelled to advise, having bought many, many new and used vehicles, that I am impressed—not only with his professionalism, and honesty, but also the ongoing help he offered beyond expectations, including price negotiations. After the sale, he also swiftly took care of a small concern we had. Further to this, had a great experience with the manager who was quite transparent with everything.Thank you Wetzel team for making the buying experience pleasant, fast and easy, as we needed to move on due to our schedules.
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June 2023 by Landon Williams
Brenden at Honda was great. Everyone should buy a car off him! Was a fast and easy process. No hassle at all or ever felt like I was being tossed around. They got me what I wanted and worked with me on the numbers where I wanted to be. Big thanks to Shane and casebolt also. The whole team was great and had an awesome experience. Love the truck !
