O'Reilly Auto Parts in Rochester is a helpful and efficient store with friendly staff. Customers appreciate the quick assistance from employees like Justin, who went out of his way to find parts and provide helpful information for repairs. The staff are knowledgeable, with one employee offering hands-on help and useful tips for fixing issues such as license plate lights. Even when the store appears understaffed, the employees work efficiently to serve customers promptly. The store also offers a good selection of tools and replacement parts, which customers can order online for quick pickup. The store manager is highly praised for going above and beyond to assist customers, providing outstanding service. Overall, customers find the staff helpful, attentive, and dedicated to making their shopping experience positive. This location is recommended for its knowledgeable team and quality service.
