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October 2023 by Sarah K
Called a bunch of places for an oil change on my Toyota TRD. Alesha at Valvoline (headquarters) was super helpful and even gave me a very decent discount for the oil change! The reason we chose Valvoline over the other places was bc Alesha (hope I'm spelling it right) was so pleasant and friendly, which you unfortunately don't find much anymore. We're looking forward to visiting the shop. Businesses need more Alesha's!!
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October 2023 by M Ska
This place is always ridiculously slow. 1 hour for an oli change is absurd. Today they had the line of cars back up and move around because of the “first come” basis. Maybe quit checking my lug nuts and stop acting like a pit crew when all people want is a simple oil change. The employees are short, not friendly and borderline rude. Management needs to really look at the operations.
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September 2023 by Stephanie Braddam
This place is great and they go over and above to make sure each customer is very well taken care of and they explain things if you don't understand and tell you what you really need and what can wait awhile. This has always been my go to place for oil changes and anything else they can do I bring to them. We bring all our vehicles here. I recommend them to everyone!! Jabria is who to talk to, she knows her stuff!!! She even gave people who had to wait awhile discounts off their services today because they were waiting so long!! God bless this establishment!!Services: Air & cabin filter replacement
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September 2023 by Tina Douglas
They did not top off my fluids, my power steering was bone dry today and no washer fluid! I have my oil changed regularly this is unacceptable and I will be taking my business else where! Shame on you!!!!!Service: Oil change
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September 2023 by Drew Simmons
Definitely enjoyed the fast service! The manager and staff are awesome, they got me in and out in no time! Thanks for being so courteous and detailed, I’ll be back for sure!
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July 2023 by Mark Ring
Went in for an oil change, with a newer Alfa Romeo, and to be told the bolts were stripped they couldn’t do anything(not their fault). But following that taking forever working under my hood to check the cabin air filter and then just to tell me they lost one of the bolts and aren’t doing anything about it other than leaving it with 3/4 bolts holding it in placeUPDATEAfter taking my car to the Alfa dealership, they said that there was nothing wrong with my car, and that they have no idea what they were talking about and it came out easily.
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July 2023 by John C. Klemme
Shout-out to Daniel! I was informed 1 of my 4 skid plate bolts had fallen out. He informed me, noted it, & then ultimately replaced it himself. Appreciate the extra effort! Those Valvoline hand stretches are paying off...??
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June 2023 by andres andrade
Worst experience even! 1hr 10 mins for oil change and only one car in front of me 7 guys working upstairs and no one do anything just talking each other, will never come back to this location looks like they dont have a manager and just don't care about customer has things to do* update i told them to not check my tires and filters to accelerate process but it was the same
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May 2023 by Steve Lee
Waited in line for the oil change in lane 2. Watched 5 other cars in line 1 get service while I continued to wait for a pickup to get finished. I asked the attendant about the lines moving at such different speeds and she informed me that she didn't see me. I was in a silver SUV right at the door of the service bay. Great work when I finally got inside, so good that seven days later the oil is still dripping in my garage. Never had a leak prior to the service and took it to my regular mechanic who found oil all over the engine compartment due to a loose drain plug and spills from the service. Wonderful experience and I surely can't wait to go back for some added stress and expense the awful customer service.
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December 2022 by Sonia Ratulowski
Car leaking oil around the filter, had to argue for them to redo the oil change. Initially flat out refused even after I showed them a video.
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December 2022 by Robert R.
Had my oil changed here, next day when backing out of my garage I find a puddle of fresh oil. Checked under car and I have a stream of oil coming from the oil filter area. I reached up and tried to tighten the filter but it did not move. Took a video and pictures, returned to the store for them to check it. Well they couldn't find a leak, of course they were shown the pictures and video. After listening to the excuses I demanded the oil change be redone. I had no faith in the work previous and was not impressed with the bologna they were trying to sell me. The manager was flat out refusing, instructed me to file a claim. They finally came to their senses after a lenghty argument and did the work. I will never return for work here. I will be filing that claim, my garage floor needs cleaning.
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November 2022 by Cintya Zambrano
Bad service. They didn’t cover my oil and all my oil came out from my car. Went back the same day to get it fix. 2 months later I went to a different place and they could get my top off because they might of glue it on. Very upset with the new company that took over. They don’t do a good job anymore. I wouldn’t recommend this place anymore. Zero stars.
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November 2022 by Cintya Ledesma
Bad service. They didn’t cover my oil and all my oil came out from my car. Went back the same day to get it fix. 2 months later I went to a different place and they could get my top off because they might of glue it on. Very upset with the new company that took over. They don’t do a good job anymore. I wouldn’t recommend this place anymore. Zero stars.
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November 2022 by Jeffrey
Ken the Manager gets 5 stars. Absolutely awesome manager. He is trying hard and the reason I have brought all 3 of my cars here for 10 years. When Valvoline bought oil exchange, they increased the price to $90, for full synthetic. When the previous price was around $45. When the coupon expires I'll be looking for a new place to go. Ken is your most valuable employee. The other employees try hard, but need better training. Jabria (J) is very nice and sweet and nice to customers.Service: Oil change
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October 2022 by Kerry McGuire
Friendly staff. Fast services and great listening skill
